Factors that affect voluntary turnover among millennials in the professional services industry of Kuala Lumpur

Abstract

The purpose of this research is to examine the factors that affect voluntary turnover among millennials in the professional services industry in Kuala Lumpur, Malaysia. An online survey using convenience sampling was used, of which a total of 120 samples were successfully collected from millennials working or having worked in the professional services industry and residing in Kuala Lumpur, Malaysia. Structural equation modelling was employed in the analysis part to suggest a working turnover model. Results of the analysis showed that career development showed little significance with voluntary turnover; work-life integration showed a moderate relationship with voluntary turnover, while stress has a strong relationship with voluntary turnover. On the other hand, working culture has no significant effect on the dependent variable. It is essential to emphasize that the findings of this research article will most significantly contribute to the sector of the economy that is concerned with professional services. In the context of forthcoming research, it is necessary to broaden the scope of past studies that have focused on the disparities across different generations of workers about their inclination to change employment willingly. It is crucial to take good care of the employees' physical and mental health. Employers may want to think about setting up an employee assistance programme ("EAP") that includes a hotline that anyone can call to speak with an outside counsellor who is available around the clock. Further investigation can be done to determine the other variables that might influence millennials' voluntary turnover in Kuala Lumpur's professional services sector.