Factors that Affect the E-Government Procurement Trust in Indonesia

Nanang, Herlino; Durachman, Yusuf; Subchi, Imam; Misman, Ahmad Fatzilah; Zulkifli, Zahidah

doi:10.1109/citsm.2018.8674299

Cited by 3 publications

(4 citation statements)

References 32 publications

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“…Efficiency is important for the procurement of goods and services for a company (Nanang et al, 2018) and business process (Hokkanen et al, 2016). Wang et al ( 2020) stated that the measurement of time efficiency and a shorter procurement period offer more efficiency in terms of time.…”

Section: Efficiencymentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system usersalways demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.

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Section: Efficiencymentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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“…Risk, security, lack of privacy, trust, as well as optimism bias affect citizens' usage behavior and usage of e-government systems (Munyoka & Maharaj, 2019). The customer's perceived risk is negatively affecting the e-government, while customer trust is positively affecting the e-government (Nanang et al, 2019). Infrastructural deficiency, security concerns, and data privacy are the main determinants of e-government adoption (Lawan et al, 2020).…”

Section: Discussionmentioning

confidence: 99%

“…Quality of e-government services, risk factors, perceived ease of use, and reliability affect trust and the continual use intention and satisfaction with e-government services (Cho et al, 2019). The customer's perceived risk is negatively affecting the e-government, while customer trust is positively affecting the e-government (Nanang et al, 2019). Quality of the Website, familiarity, perceived risk, security, computer self-efficacy, and computer anxiety are the key determinants of the intention to adopt e-government services (Iyer, 2020).…”

Section: Credibility (Trust) and Intention To Use E-government Servicesmentioning

confidence: 99%

Behavioral Acceptance of Electronic Government in Jordan

Al-Haddad

Sharabati

Khasawneh

et al. 2023

International Journal of Electronic Government Research

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Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section.

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“…Th ey note the importance of ensuring the confi dentiality, integrity and availability of digital data in integration processes. In addition, Nanang et al (2018) pointed out that the success of e-public procurement depends on the security and confi dentiality of the system. Th us, ensuring cybersecurity is an important factor that directly aff ects the success of e-public procurement.…”

Section: The Protection Of the E-public-procurement System Against Pomentioning

confidence: 99%

Electronic Public Procurement: Process and Cybersecurity Issues

Issabayeva¹,

Yesseniyazova²,

Grega

2019

NISPAcee Journal of Public Administration and Policy

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E-public procurement has a great potential to improve public procurement processes. It helps to increase competitiveness, and the use of digital technologies also minimizes transaction costs for business, increases trust and the transparency of decisions made by public customers. Th e goal of this case study is to analyze the functionalities of the Kazakh e-procurement web portal EPP, to evaluate them in a national and comparative perspective and to propose recommendations with a focus on selected process issues and its cybersecurity in the condition of digital transformation of the Republic of Kazakhstan. Th e analysis of functionalities of EPP from planning to execution of the contract allows it to propose important changes with the potential to increase competitiveness and decrease transaction costs of procurement in the country. Th e specifi c focus is on cybersecurity and proposals how to increase it.

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Factors that Affect the E-Government Procurement Trust in Indonesia

Cited by 3 publications

References 32 publications

User Experience Dimensions for E-procurement

User Experience Dimensions for E-procurement

Behavioral Acceptance of Electronic Government in Jordan

Electronic Public Procurement: Process and Cybersecurity Issues

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