Factors Related to Online Patient Satisfaction with Ophthalmologists

Kinast, Robert; Barker, Gordon T.; Day, Susan H.; Gardiner, Stuart K.; Mansberger, Steven L.

doi:10.1016/j.ophtha.2014.04.009

Cited by 8 publications

(7 citation statements)

References 3 publications

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“…The content of feedback often related specifically to physicians and focused on perceived knowledge and competency, 26,27 patient-centred communication, 26,27 personal character traits, 23,27,28 professional conduct, 27 dignified care 20 and coordination of care. 23 Waiting times and length of appointments were also discussed, 20,28,29 with other themes including cleanliness, 20,30 scheduling appointments, 30 insurance, 29 access, 23 administrative staff 23,29 and parking. 31 Studies did not report patients commenting on medical or clinical aspects of their care.…”

Section: How Do Organizations Currently Use Feedback?mentioning

confidence: 99%

Online patient feedback: a scoping review and stakeholder consultation to guide health policy

Boylan

Williams

Powell

2019

J Health Serv Res Policy

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Objective To provide a synthesis of the current evidence base of online patient feedback using a scoping review and a consultation of stakeholders in England, UK. Methods We searched MEDLINE, EMBASE, PsycINFO, CINAHL and the Social Science Citation Index and conducted hand searches up to January 2018. We included primary studies of internet-based reviews and other online feedback (e.g. social media and blogs) from patients, carers or the public about health care providers (individuals, services or organizations). Key findings were extracted and tabulated for further synthesis guided by the themes arising from a stakeholder consultation. Results The review found that awareness and usage of online feedback is increasing. Most feedback is about physicians, and is typically positive. Online reviews and ratings are used by some service users to inform choice of provider or treatment while providers tend to be concerned about the validity and representativeness of feedback. Reviewed studies found that those who post feedback are generally not representative of the general population, tending to be younger and more educated, but online feedback does broadly correlate with some other measures of health care quality. Conclusions In an increasingly digital society, where citizens provide and use feedback for a range of goods and services, online patient feedback can offer a convenient, low cost and widely accessible mechanism to capture experiences of health care, while being mindful to avoid issues of digital exclusion. This review provides important insights to inform policy development seeking to harness the opportunities offered by online feedback.

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Section: How Do Organizations Currently Use Feedback?mentioning

confidence: 99%

Online patient feedback: a scoping review and stakeholder consultation to guide health policy

Boylan

Williams

Powell

2019

J Health Serv Res Policy

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“…This result is consistent with that in many studies in Vietnam and other developing countries . However, our study is in contrast with much research conducted in developed countries where the number of satisfied patients accounted for more than a half . It may suggest that health services in developed countries satisfied patients more than those in developing countries.…”

Section: Discussionmentioning

confidence: 99%

“…[2][3][4][5][6] However, our study is in contrast with much research conducted in developed countries where the number of satisfied patients accounted for more than a half. [7][8][9][10] It may suggest that health services in developed countries satisfied patients more than those in developing countries. Also, some studies in developing countries showed remarkably high rate of satisfied patients.…”

Section: Patient Satisfaction With Eye Health Care Servicesmentioning

confidence: 99%

“…The rate of satisfaction among patients varies across studies, and it has ranged from 30% to over 90%. While much research from developing countries has reported satisfaction percentages lower than 50%, studies in developed countries, including the United States, Scotland, and Canada, have showed rates higher than 50% . However, there are various exceptions.…”

Section: Introductionmentioning

confidence: 99%

“…While much research from developing countries has reported satisfaction percentages lower than 50%, [2][3][4][5][6] studies in developed countries, including the United States, Scotland, and Canada, have showed rates higher than 50%. [7][8][9][10] However, there are various exceptions. For instance, Kerr et al's study 11 in New Zealand revealed only 24.6% to 38% of patients were satisfied with health care services.…”

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confidence: 99%

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Patient satisfaction with health care services at a national institute of ophthalmology

Huy

Dung

Thang

et al. 2017

Health Planning & Management

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Little is known about how patients in developing countries, such as Vietnam, are satisfied with eye care services. The purpose of this study was to assess the satisfaction with health services and its associated factors among patients attending a national institute of ophthalmology in Vietnam. In a cross-sectional study utilizing quantitative methods, 500 inpatients and their relatives attending a national institute of ophthalmology in Vietnam were approached for data collection. The results indicated that under 50% of the patients were satisfied with eye care services. However, when classified by level of satisfaction, only 6.8% were very satisfied with all domains of care. There was no significant difference in satisfaction by gender and income, while significant differences by department, residence, and education were found. Patients who were from rural areas, were better educated, and used the services of the glaucoma department, were more satisfied with eye care than those from urban areas, were less educated, and used the services of treatment-on-demand department. Multivariable regression detected 2 main factors, gender and location, associated with patient satisfaction. Patients who were female and came from rural and remote areas were more likely to be satisfied than patients who were male and living in urban areas. The study suggests that to continue to improve health care quality, it is important to eliminate differences in providing eye care services regardless of whether patients are male or female, and whether they come from a rural or urban area.

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Pain Control after Intravitreal Injection Using Topical Nepafenac 0.3% or Pressure Patching

Kaplan

Drinkwater

Lee

et al. 2019

Ophthalmology Retina

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Factors Related to Online Patient Satisfaction with Ophthalmologists

Cited by 8 publications

References 3 publications

Online patient feedback: a scoping review and stakeholder consultation to guide health policy

Online patient feedback: a scoping review and stakeholder consultation to guide health policy

Patient satisfaction with health care services at a national institute of ophthalmology

Pain Control after Intravitreal Injection Using Topical Nepafenac 0.3% or Pressure Patching

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