Factors influencing users’ perceived value of Electronic Health Record Patient Portals

Abstract

Patient portals are websites or apps where patients can access their health information from their Electronic Health Records (EHR). This study was conducted via an online survey to identify what factors influence an EHR patient portal user to believe that the portal is a valuable part of their health care. In total 395 survey responses were included in a logistic regression model. Our results suggest that only 24.1% of our survey responders consider their EHR portals as a valuable part of their health care. Participants who are more likely to consider EHR portals as valuable were those who found EHR portals useful for information, trusted their portal; believed their portals were important in managing health, those who believed their portals were easy to use, and those who developed a habit of using their portals. This study contributes to the understanding of what factors support the perceived value of EHR portals.

Akzeptanzstudie zur elektronischen Patientenakte: Eine Befragung von Versicherten und Leistungserbringern

“…Studien zeigen, dass die Einstellung gegenüber elektronischen Patientenakten stark vom zu erwartenden persönlichen Nutzen für die Beteiligten abhängig ist 17 18 . Bezüglich der Erweiterung des Funktionsumfangs der ePA schreitet der Gesetzgeber schnell voran.…”

“…In Verbindung mit einem Opt-out Verfahren sollen ab Januar 2025 alle gesetzlich Versicherten über eine ePA verfügen. Erkenntnisse aus anderen Systemen zeigen einen positiven Effekt einer solchen fortschreitenden Integration der elektronischen Patientenakten in den Alltag der Patienten auf die Akzeptanz 17 . Da auch die Ergebnisse dieser Studie hauptsächlich Defizite in der Sichtbarkeit attestieren, ist davon auszugehen, dass die Weiterentwicklungen der ePA positive Auswirkungen auf die Nutzung sowie Akzeptanz unter den Versicherten haben werden.…”

Health self-management of older employees: identifying critical peak experiences of a patient portal

“…Portals support patients by providing convenient access to health information and offering functions such as patient-provider communication tools and appointment scheduling [9]. Yin et al [22,23] examined preferred features of and barriers to using patient portals: reviewing laboratory results or appointments and paying bills are the most used functions, while real-time discussions with nursing staff are a rare but very valued and desired feature.…”