Factors Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University

Abstract

With the increasing importance, higher education is considered as a major asset for any nation's socio-economic and technological development. The quality of education offered by the higher education institutions directly impacts country's performance. That is why, number of scientific researches and public reports and debates agrees on the importance of the quality management in higher education. There is also an important debate on a link between the service quality and students' satisfaction. On the one hand, there is a logical dependence of the degree of satisfaction to the perceived quality. On the other hand, number of studies have also identified a link between students' satisfaction and their loyalty. This study looks at the determinants of student satisfaction in Georgian Higher Education Institutions. With the objective to detect the main components of service quality influencing students' satisfaction, the article uses HEdPERF as a measuring instrument of higher education service quality. Data is collected from 793 students of one of the largest universities of the country. An exploratory factor analysis six factors for the further examination. After scale development, a multiple regression analysis is used to test the research hypothesis. The results of the study show that the administrative factors are the most sensitive and have a positive influence on the students' satisfaction. Also, there is a positive relation between academic programs and student's satisfaction. The disproportionate attitude is observed between the importance of academic factors and satisfaction.

Analisis Regresi Linier Berganda Pengaruh Minat Calon Mahasiswa di Universitas Muhammadiyah Surakarta Menggunakan Python

“…Kemungkinan hal tersebut disebabkan karena tidak adanya analisis lebih lanjut mengenai aspek maupun faktor yang berpengaruh terhadap minat calon mahasiswa mendaftar di UMS. Banyak sekali faktor-faktor yang dapat berpengaruh agar UMS dapat meningkatkan kualitasnya berdasarkan persepsi oleh kalangan Masyarakat (Khusna & Setiawan, 2020;Tandilashvili, 2019). Selain itu juga masih adanya faktor lain yang dapat berpengaruh untuk minat mahasiswa baru seperti pelaksaan atau penyebaran promosi universitas dan lain sebagainya (Fajarsari, 2022).…”

Student satisfaction with online learning

“…The study's conceptual framework is based on the variables above. For example, a high GPA (Venkatesh et al, 2020) and other student and school factors (Taghizadeh et al, 2021) as well as teacher quality, facilities, and technology implementation (Al Mulhem, 2020) and the school's reputation and ease of admission (Ammigan & Jones, 2018) are all mentioned by several authors as having an impact on student happiness and academic performance (Tandilashvili, 2019). Five factors influence student satisfaction: Instructional Effectiveness and Academic Experience (how students perceive the faculty; teaching methodology and administration of course/program), Citizenship Knowledge and Skills (what is needed for a student to be a successful person), Sense of Belonging (the feeling toward the supporting, connecting, and being respected by other members of the community) (the attitude towards the available school services such as classrooms, campus site, dorm, library, etc.…”

Satisfação com experiências acadêmicas: variáveis preditoras em estudantes universitários de Moçambique

“…Numa análise dos determinantes da satisfação acadêmica dos estudantes, a investigação sugere a combinação de variáveis pessoais (mais ligadas ao estudante, como por exemplo a sua motivação, interesse, expectativas, idade, sexo ou etnia), de variáveis contextuais (que incluem, por exemplo, a experiência anterior à vida universitária, a experiência vivenciada na universidade, a família, as condições econômicas) e de variáveis institucionais (por exemplo, qualidade das instalações, número e capacitação dos professores, organização dos cursos e serviços), contribuindo todas elas para explicar o sucesso e a satisfação acadêmica (ALBUQUERQUE et al, 2019;ALMEIDA, 2007;OSMAN;SAPUTRA;SAHA, 2017;TANDILASHVILI, 2019).…”