Factors Influencing Patient Satisfaction in an Emergency Department Based on the Use of the Korea Triage and Acuity Scale

Emergency nurses’ communication experiences with patients and their families during the COVID-19 pandemic: A qualitative study

“…Nursing needs centered on communication, such as patient-centered nursing, communication skills, caring ability, and providing information in laypersons’ terms are important factors affecting patient satisfaction in the emergency department (ED) [2] . ENs’ communication competencies are vital, particularly when dealing with patients and families affected by a sudden deterioration of physical and psychological health [3] , [4] . The importance of patient-centered clinically meaningful results in the ED, such as satisfaction of patients receiving acute treatment and their families, is being emphasized more than quality of care indicators such as length of time spent in the ED and return visits.…”

“…When critical patients are brought, ENs should be able to conduct triage collaboratively and rapidly [7] , [8] . Triage in Korean EDs consists of a team of doctors and nurses or led by nurses, using the Korean Triage and Acuity Scale to evaluate symptoms such as consciousness, hemodynamic status, and degree of respiratory distress to classify the patient's emergency level into one of five levels [4] . ENs begin communication during the triage process to distinguish the symptoms and characteristics of emergency patients.…”

“…ENs begin communication during the triage process to distinguish the symptoms and characteristics of emergency patients. Communication skills between the patients and physicians and accurate situational judgment are required [4] , [6] . ENs moderate situations effectively, despite complaints from patients or families [6] , [7] .…”

The effects of triage applying artificial intelligence on triage in the emergency department: A systematic review of prospective studies

“…The concept of "Triage," which refers to the triage of emergency patients, has historically been interpreted as a severity-based triage. However, it has recently been de ned as a concept that encompasses both severity, which signi es the need for emergency procedures, surgeries, or hospitalization and the likelihood of death or permanent disability, as well as urgency, which indicates the need for prompt medical attention, regardless of the patient's prognosis [13].…”

Factors Influencing Professional Competencies in Triage Nurses Working in Emergency Departments

“…간호사들의 최초 분류와 최종 분류의 일치율은 96.7%이고 [3], 소 아 응급실에서 분류 전문가와 응급실 간호사와의 분류 일치율은 85.2% 로 높은 편이나 [4], 중증도분류 후 10분 이내에 재분류가 이루 어진 환자는 46.1%로 의사와 선별간호사의 의견 불일치로 인해 거 의 절반 수준의 환자들이 재분류가 일어난 것으로 나타났다 [5]. 또 한 간호사들의 중증도분류 전문역량은 환자 이용 만족도 향상에 영향을 주고 [6] 의료서비스의 질 향상과 더불어 환자의 치료순응도 와 치료 결과에도 긍정적인 영향을 미치므로 [7] 응급실 간호사에게 는 무엇보다 중요한 역량이라고 볼 수 있다. 특히 중증도분류 시 과 대 분류로 인해 불필요한 검사와 진료를 하느라 의료 장비나 비용 의 낭비가 발생할 수 있고, 환자의 체류시간이 늘어나 응급실 과밀 화가 더욱 심화될 수 있으며, 과소 분류로 인하여 필요한 검사와 처 치를 받지 못하여 환자 사망률이 증가할 수 있다 [8].…”