Factors impacting Press Ganey patient satisfaction scores in orthopedic surgery spine clinic

Etier, Brian E.; Orr, Scott P.; Antonetti, Jonathan; Thomas, Steffi; Theiss, Steven M.

doi:10.1016/j.spinee.2016.04.007

Cited by 81 publications

(58 citation statements)

References 24 publications

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“…However, the care provided at most institutions is comprised of multiple physicians, nurses, and social workers and patients are generally not aware of each care provider's role. Similarly, Press Ganey surveys are used to quantify patient satisfaction at more than 10,000 health-care organizations and are determinants of CMS reimbursements [6]. Another such questionnaire was the nine-item instrument within the Musculoskeletal Outcomes Data Evaluation and Management System (MODEMS), created by the American Academy of Orthopaedic Surgeons (AAOS), which focused on the process of care in an orthopedist's office [7].…”

Section: Resultsmentioning

confidence: 99%

“…Factors that have been shown to positively correlate with post-operative patient satisfaction scores include: greater pre-operative selfestimated walking distance, type of procedure performed, region of the spine being operated upon, expectation to return to work, if the surgeon recommended the operative intervention, lower pre-operative expectations, and time spent by the healthcare provider with the patient [7,8,[10][11][12]17,18]. In fact, Etier et al utilized Press Ganey surveys in an outpatient spine clinic to gauge patient satisfaction and identified both decreased pain scores and perceiving adequate facetime spent by their providers as drivers of higher patient satisfaction [6]. Similarly, more subjective measures such as achievement of expectations, higher perceived and actual improvement in overall function, and greater reduction in pain have also been correlated with higher patient satisfaction [7,13].…”

Section: Resultsmentioning

confidence: 99%

See 1 more Smart Citation

Patient Reported Satisfaction and its Impact on Outcomes in Spinal Surgery: A Mini Review

Sure¹,

Tishelman²,

Moon³

et al. 2016

Ann Clin Lab Res

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Patient satisfaction has emerged as a critical metric in assessing patient-reported outcomes for healthcare services. The importance of accurately measuring satisfaction is evidenced by the implementation of patient-reported satisfaction as a tool for healthcare reimbursement by the Centers for Medicare and Medicaid Services (CMS). The Patient Protection and Affordable Care Act have formalized the grading of healthcare quality using patient-centric outcomes. Additionally, data indicate that patient satisfaction is directly governed by patient expectations and this expectation-actuality relationship may have a profound impact on patient outcomes. Healthcare providers must have an understanding of the parameters used to measure patient satisfaction and of the associated impact that treatment satisfaction has on patient-reported outcome measures (PROMs). The purpose of this manuscript is to provide a brief overview of how patient satisfaction is defined and measured and to evaluate the implications of poor patient satisfaction on patient-reported outcomes and perceived surgical success. Additionally, we explore the clinical utility of measuring satisfaction on an institutional scale.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Patient Reported Satisfaction and its Impact on Outcomes in Spinal Surgery: A Mini Review

Sure¹,

Tishelman²,

Moon³

et al. 2016

Ann Clin Lab Res

View full text Add to dashboard Cite

show abstract

“…Three hundred thirty-two of 353 patients in an academic spine surgery clinic in one study were satisfied with their care. However, patients with pain scores of 6 or 7 or who did not feel the provider spent enough time with them were significantly more likely to be dissatisfied [19]. Patients who answered "yes definitely" to "provider spent enough time with you" reported a nearly 60% higher satisfaction score [19].…”

Section: Why Patient Satisfaction?mentioning

confidence: 99%

Patient satisfaction in musculoskeletal medicine

Smith

Choma

2017

Curr Rev Musculoskelet Med

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Purpose of review This is a literature review of the measurement of patient satisfaction in musculoskeletal medicine. Its purpose is to better understand the motivation for such measurements, the potential confounders, and the potential physician behaviors that may modulate such measures. Recent findings There have been studies documenting that physician conveyance of empathy, the extent to which patients' expectations for pain control and timeliness of care are met, as well as patient demographics and health status all affect the current measures of patient satisfaction. Summary In the mission to affect patient-centered care are met, musculoskeletal providers will be measured by their patients' satisfaction. There is much yet to be understood regarding patients' expectations of care; the science behind case-mix adjustment in this sphere is in its infancy, but there are some compelling reasons for musculoskeletal providers to attempt to optimize their patients' satisfaction.

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“…Table 1 provides the overview of recent studies relevant in the context of the current research. Based on the research of recently published studies one can conclude that the most interesting and relevant paper in the context of the current research was published by Waters et al (2016) and Etier et al (2016), while the mentioned results were considered within the development of current satisfaction measurement tool.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Waters et al 2016 -determined several factors to measure the level of patient satisfaction and grouped them in 7 different topics: "clinic waiting time, clinical contact time, trust, empathy, communication, expectation and relatedness"; -location of study: orthopedic clinic; -country of study: Australia. Etier et al 2016 -conducted the study with the purpose to determine which factors impact patient satisfaction in an outpatient orthopedic spine clinic; -authors are claiming that patients with decreased pain score and, more importantly, patients who felt the provider spent adequate time with him or her, reported statistically significant patient satisfaction scores; -country of study: USA.…”

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confidence: 99%

Measuring Patients′ Satisfaction in For-Profit Orthopedic Hospital

Kuzmina

2017

Economics and Business

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Abstract. Patients' satisfaction plays the central role in management of private hospitals, therefore the development of appropriate methodology and its adjustment to specific needs is necessary. The goal of the research is to develop and test methodology for the assessment of patient satisfaction in a private forprofit orthopedic hospital in Latvia that is consistent for results, as it should help to determine potential areas of progress in the coming periods. Moreover, satisfied patients are likely to return, to fulfil medical treatment requirements achieving better clinical results, as well as to recommend the hospital to others thus contributing to better overall performance of the organization. The results of the study show that the developed tool could be a valid instrument for measuring patient's satisfaction, allowing to improve the existing processes inside the organization, as well as benchmark different segments in the hospital as far as possible and develop best-practice approaches.

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Factors impacting Press Ganey patient satisfaction scores in orthopedic surgery spine clinic

Cited by 81 publications

References 24 publications

Patient Reported Satisfaction and its Impact on Outcomes in Spinal Surgery: A Mini Review

Patient Reported Satisfaction and its Impact on Outcomes in Spinal Surgery: A Mini Review

Patient satisfaction in musculoskeletal medicine

Measuring Patients′ Satisfaction in For-Profit Orthopedic Hospital

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