Factors Driving Users’ Engagement in Patient Social Network Systems

Puspitasari, Ira; Fauzi, Shukor Sanim Mohd; Ho, Cheng-Yuan

doi:10.3390/informatics8010008

Cited by 5 publications

(2 citation statements)

References 54 publications

(85 reference statements)

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“…Any improvement in the state of health passes first through the emotional and behavioural engagement of the patient, pushing him to provide for his psycho-physical well-being through the support provided by digital technology. This is also consistent with the research conducted up on patient engagement in the healthcare sector [ 57 ] which identifies the emotional component, and especially empathy during the interaction in a patient social network system, as an important factor affecting patient engagement and consequently the intention to use the platform [ 58 ]. Therefore, the emotional and behavioral dimensions, as well as the perceived benefits contribute to rendering effective the management of one's own health.…”

Section: Resultssupporting

confidence: 89%

Key drivers involved in the telemonitoring of covid-19 for self-health management: an exploratory factor analysis

Presti

Testa

Maggiore

et al. 2022

BMC Health Serv Res

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Background The recent COVID-19 pandemic and the shortage of general practitioners has determined a strong pressure on the Italian health system. This critical issue highlighted the fundamental support of e-health services not only to lighten the workload of doctors, but also to offer patients a health service tailored to real needs. Therefore, the digital engagement platforms represent a valid aid, as they reconcile the efficiency needs of the healthcare system with the benefits for the patients involved. In this perspective, little is known about the main factors associated with use of telemonitoring platforms and their effectiveness. This paper investigates the critical success factors of telemonitoring platforms during COVID-19 in order to understand the mechanisms underlying patient participation with the health engagement platforms. Methods An exploratory factor analysis was used to explain the main dimensions of patient participation in the COVID-19 telemonitoring. A sample of 119 patients with a suspected or confirmed infection was used in the investigation. Moreover, an analysis of variance was calculated to identify the differences between three types of patients (infected, uninfected, with suspected infection) and verify the effectiveness of the platform. Main Findings There are six main factors underlying the use of the COVID-19 telemonitoring platform. “Self-Health Engagement” emerges as a novel factor. Moreover, compared to other platforms, cognitive engagement is a crucial trigger for effective telemonitoring. Discussion By identifying the main triggers involved in the use of health engagement platforms, we can improve the satisfaction of telemonitoring services for appropriate health-crisis management. Furthermore, the COVID-19 telemonitoring platform appears to improve health management for both patients and health care providers as it provides the patient with the necessary tools for Self-Health Management (SHM), as well as helping to enrich the literature on health care. Conclusion A new construct emerges in the study of digital telemonitoring platforms: “health self-engagement”, that is, an engagement based on self-care that demonstrates the decisive role assumed by both digital technology and patient participation in self-management.

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Section: Resultssupporting

confidence: 89%

Key drivers involved in the telemonitoring of covid-19 for self-health management: an exploratory factor analysis

Presti

Testa

Maggiore

et al. 2022

BMC Health Serv Res

View full text Add to dashboard Cite

show abstract

“…Personalization simplifies the purchasing process as the system automates frequent tasks, such as filling out personal and financial details, and it drives more transactions from the recommendation of relevant items and offerings that match customers' needs. Personalization also generates positive emotions [ 86 ], such as the feeling of being special and recognized, which can further strengthen customers’ attachment to a particular e-marketplace.…”

Section: Discussionmentioning

confidence: 99%