Factors Determining the Access to E-services of Public Institutions in Sri Lanka: A Case Study of Selected Divisional Secretariat Areas in Ampara District
Abstract:Enhancing e-service facilities to the citizens would make it easy for them to access various government and private services. It has currently become an essential aspect of the evolution of public administration. All governments, including those of third world countries, are now trying to improve their e-service delivery. E-service delivery is one of the fundamental mechanisms to enhance quality service delivery with transparency, effectiveness, and efficiency. Sri Lanka has made attempts to deliver e-services… Show more
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