Factors determining inpatient satisfaction with care

Patient satisfaction with a hospitalist procedure service: Is bedside procedure teaching reassuring to patients?

“…Our survey was developed through identification of items reported in the literature, [14][15][16][17][18][19][20][21] as well as items newly developed for purposes of examining our primary aims. Newly developed questions focused on patients' satisfaction with major aspects of procedure performance as well as the quality and impact of communication with the patient and between members of the team.…”

A study to assess patient satisfaction in out patient department of a tertiary care hospital in north India

“…Respect for patient's needs and wishes, is central to any humane health care system. 3 Quality of health services was traditionally based on professional practice standards, however over the last decade; patient's perception about healthcare has been predominantly accepted as an important indicator for measuring quality of health care and a critical component of performance improvement and clinical effectiveness. 4 Patient satisfaction has been defined as the degree of congruency between a patient's expectations of ideal care and his /her perception of the real care he/she receives.…”

Association Between Patient-Reported Measures of Psychological Distress and Patient Satisfaction Scores in a Spine Surgery Patient Population

“…of the actual quality of the care provided but also is influenced by patient-specific characteristics, including age [7][8][9][10][11][12][13][14][15][16][17][18] , sex 8,19 , race 10,11 , education 9,12,18 , insurance 15 , and employment 20 . Hekkert et al evaluated the influence of hospital, department, and patient characteristics on patient satisfaction and found that most of the variation in patient satisfaction was explained by patient characteristics 18 .…”

“…Hekkert et al evaluated the influence of hospital, department, and patient characteristics on patient satisfaction and found that most of the variation in patient satisfaction was explained by patient characteristics 18 . Furthermore, patients with higher functional status and better self-reported health status have been shown to have higher patient-satisfaction scores in several studies [8][9][10]13,14,19,[21][22][23] . A substantial percentage of patients presenting for orthopaedic evaluation have some level of psychological distress [24][25][26] .…”

“…Despite this, previously published studies have indicated that patient satisfaction may depend less on the actual quality of the care provided than on certain patient-specific characteristics [7][8][9][10][11][12][13][14][15][16][17][18][19][20][21][22][23] . Our study demonstrated significant variation in patient satisfaction scores among groups of patients with different levels of psychological distress as measured with the DRAM questionnaire.…”