Factors Associated with Patient Press Ganey Satisfaction Scores for Ophthalmology Patients

Long, Chao; Tsay, Ellen L.; Jacobo, Samuel A.; Popat, Rita A.; Singh, Kuldev; Chang, Robert

doi:10.1016/j.ophtha.2015.09.044

Cited by 43 publications

(26 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…31 A study that analyzed Press Ganey satisfaction scores in ophthalmology showed that perception of time spent with the practitioner was one of two main factors that significantly increased a patient's likelihood to recommend that physician to a friend. 32 These statistics reflect the results of the present analysis and serve as a reminder that time must be taken to establish rapport, especially in stressful and unfamiliar settings. Further, no review of malpractice litigation would be complete without advising careful and thorough documentation.…”

Section: Discussionsupporting

confidence: 71%

“…23 The Westlaw ® database contains settlements and verdicts from a variety of insurers, providing a global picture of ophthalmology malpractice in the United States, in contrast to many other analyses of ophthalmology malpractice litigation, which present information from a single insurer. [32][33][34][35][36][37] As we have stated in other reports, [7][8][9][10] limitations of the database include the fact that out-of-court settlements and dropped cases are not included. Additionally, because our database includes eighty years of cases, it is possible that changes in technology as well as patient and physician characteristics alter the applicability of some cases.…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

<p>Malpractice Litigation in Ophthalmic Trauma</p>

Engelhard

Salek

Justin

et al. 2020

OPTH

View full text Add to dashboard Cite

Objective: To report and analyze the causes and outcomes of malpractice litigation in ophthalmic trauma. Methods: The Westlaw ® database was reviewed for ophthalmology litigation in the United States between 1930 and 2014. All ophthalmic trauma cases were included and compared to non-traumatic ophthalmology malpractice cases. Results: Forty-four ophthalmic trauma cases were included. Of these cases, 90.9% of ophthalmic trauma plaintiffs were male compared to 54.8% of plaintiffs in ophthalmology as a whole (P=<0.001); 34.1% of cases involved minor plaintiffs compared to 6.4% in ophthalmology as a whole (P=<0.001). Cases involving minors were more likely to be resolved in favor of the plaintiff than cases involving adult plaintiffs (53.3% vs 37.9%); however, this was not found to statistically significant (P=0.35). Overall, 54.5% of cases were resolved in favor of defendants; 40.9% of cases were resolved via jury trial with 50.0% resulting in payments to plaintiffs compared to the 29.6% rate of plaintiff verdicts in ophthalmology as a whole. Open globe injuries represented 61.4% of cases; 55.6% of these cases had intraocular foreign bodies and 37.0% developed endophthalmitis. Most cases (63.6%) alleged insufficient intervention. Of these cases, 31.8% of cases involved surgical or procedural claims, and 4.5% involved medical claims only. Conclusion: Males and minors were overrepresented among plaintiffs in ocular trauma litigation. Most cases involved open globe injuries, often complicated by retained intraocular foreign bodies and endophthalmitis. Analysis of malpractice litigation in ophthalmic trauma calls attention to commonly litigated scenarios to improve clinical practice and to inform risk management.

show abstract

Section: Discussionsupporting

confidence: 71%

Section: Discussionmentioning

confidence: 99%

<p>Malpractice Litigation in Ophthalmic Trauma</p>

Engelhard

Salek

Justin

et al. 2020

OPTH

View full text Add to dashboard Cite

show abstract

“…Other studies found that reduced time spent with a physician combined with increased waiting time coincided with notable drops in patient satisfaction (Camacho, Anderson, Safrit, Jones, & Hoffmann, ). More recently, several studies have highlighted the increasingly important roles of spending more time, not feeling rushed, and offering genuine care—that is, displays of concern and care characteristic of interpersonal quality—and that waiting time was not as important (Long et al, ; Merlino, ; Moore, Hamilton, Krusel, Moore, & Pierre‐Louis, ). Putting patients first through improved interpersonal quality of care was also echoed as the most important driver for improving patient satisfaction, even by the President and Chief Transformation Officer of Press Ganey (Merlino & Raman, ).…”

Section: Literature and Hypothesesmentioning

confidence: 99%

Operational efficiency and patient‐centered health care: A view from online physician reviews

Mai

Shan

et al. 2019

J of Ops Management

View full text Add to dashboard Cite

Online reviews are playing an increasingly important role in how patients select and evaluate health‐care providers. Physician rating websites not only act as open platforms for patients to share their experiences, but can also offer valuable feedback for physicians to improve the quality of care. In this study, we analyze over one million physician reviews across 17 medical specialties and investigate the relationship between operational efficiency and patient satisfaction. We combine econometrics models with text analytics techniques to quantify the effect using both patients' ratings of physicians and their qualitative review narratives. The results provide strong empirical evidence that operational inefficiency negatively influences patient satisfaction. Specifically, a waiting time longer than 17 min will, on average, reduce the odds of getting a high rating status by 14%. Though many health care ratings examined in this study do not mitigate the negative effects brought on by long waiting time, patient narratives reflecting the importance of technical and interpersonal qualities to patients suggest a more complex set of relationships between waiting time and patient satisfaction. Our study showcases the usefulness of online physician reviews and reveals unique insights for improving the delivery of patient‐centered health care.

show abstract

“…Patient satisfaction with their healthcare experience is becoming an integral part of quality of care measures and reimbursement. Patient satisfaction has the potential to influence surgeon income, employment, and incentives [1,2]. In a survey of over 700 medical professionals, 27% of providers reported their income was partly dependent on patient satisfaction scores, and 16% admitted that their employer had threatened their employment if poor satisfaction scores were earned [3].…”

Section: Background and Significancementioning

confidence: 99%

“Is There An App For That?” Orthopaedic Patient Preferences For A Smartphone Application

Dattilo¹,

Gittings²,

Sloan³

et al. 2017

Appl Clin Inform

View full text Add to dashboard Cite

The smartphone is an under-utilized tool to enhance patient-physician communication, increase satisfaction, and improve quality of care. Patients were enthusiastic about app features that are often included in patient health portals, but ranked orthopaedic educational features lowest. Further study is required to elucidate how best to use orthopaedic apps as physician-directed educational opportunities to promote patient satisfaction and quality of care.

show abstract

Factors Associated with Patient Press Ganey Satisfaction Scores for Ophthalmology Patients

Cited by 43 publications

References 13 publications

<p>Malpractice Litigation in Ophthalmic Trauma</p>

<p>Malpractice Litigation in Ophthalmic Trauma</p>

Operational efficiency and patient‐centered health care: A view from online physician reviews

“Is There An App For That?” Orthopaedic Patient Preferences For A Smartphone Application

Contact Info

Product

Resources

About