Factors affecting the use of wiki to manage knowledge in a small company

Bolisani, Ettore; Scarso, Enrico

doi:10.1108/jkm-05-2015-0205

Cited by 31 publications

(35 citation statements)

References 39 publications

(57 reference statements)

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“…To accelerate the development of common meaning, the consultants continued to engage managers in interactive activities with the support of low-cost technologies, such as Internet platforms (Bolisani and Scarso 2016;Wee and Chua 2013), to refine their interpretations of newly proposed improvement practices with simple and accessible language: for example, the use of plain language including big tag and white boards to interpret key activities of visual management practice. Moreover, they actively negotiated their roles with the owner and senior managers to clarify the scope of their consulting tasks and encourage managers to contribute to the design of implementation guidelines.…”

Section: Discussionmentioning

confidence: 99%

“…Particularly in Chinese SMEs where the centralisation of decision-making is reinforced by traditional Chinese "command and control" culture (Cunningham 2010;Redding 1993;Whitley 1992). Hence, the ongoing support and commitment from top management is the most critical factor for effective KM in SMEs since this ensures the initiation and sustainability of KM effort (Bolisani and Scarso 2016;Bozbura 2007). However, since the owner and senior managers in SMEs focus more on operational details of their daily business, KM is often considered as being more tactical rather than strategic (Beijerse 2000;Cantú et al 2009;Corso 2003;Salojarvi et al 2005 (Corso 2003;Desouza and Awazu 2006).…”

Section: Knowledge Management In Smesmentioning

confidence: 99%

“…Given the limited resources, user-friendly and relatively low-cost technologies such as wiki and cloud technology provide more opportunities for SMEs to carry out KM activities effectively (Bolisani and Scarso 2016;Wee and Chua 2013).…”

Section: Knowledge Management In Smesmentioning

confidence: 99%

See 2 more Smart Citations

Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs

Hu¹,

Williams

Mason

et al. 2019

Production Planning & Control

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Knowledge management (KM) is considered as an effective strategy to improve organisational performance. In its application to small and medium enterprises (SMEs), resource constraints mean that exploitation of knowledge from external sources, such as management consultants, is often needed. Drawing on the knowledge management literature, in particular the theory associated with liminality, this study explores practical KM issues encountered by Chinese SMEs when working with management consultants to introduce new business improvement practices from a multi-level practice-based perspective. A comparative case study is conducted focusing on two consultancy-involved process improvement projects in Chinese manufacturing SMEs. The case results suggest a clear KM strategy is needed at the outset of the project and SME managers and employees need to play a proactive role in the learning and adoption of new knowledge. The research is novel in that it is the first study to explore knowledge management and the notion of liminality within the context of consultancy-involved Chinese SME improvement projects. The paper culminates with two research propositions that require further empirical study.Implications of this research are provided for SME owner/managers and management consultants.

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Section: Discussionmentioning

confidence: 99%

Section: Knowledge Management In Smesmentioning

confidence: 99%

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Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs

Hu¹,

Williams

Mason

et al. 2019

Production Planning & Control

View full text Add to dashboard Cite

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“…A prime example of a successful wiki is Wikipedia, which has taken over the business of ready references, replacing big names like The Encyclopedia Britannica and World Book (Rothman, 2016). Wikis are a valuable business tool, permitting collaboration and creation of works on the job (Bolisani & Scarso, 2016;Grace, 2009;Ojala, 2008). In the learning field, studies have shown their successful inclusion in face-to-face classes (Hubble, 2011;Roussinos & Jimoyiannis, 2013).…”

Section: Using Crowdsourced Wikis To Teach An Online Undergraduate Comentioning

confidence: 99%

Using Crowdsourced Wikis to Teach an Online Undergraduate Course

Fisher

Allred

2020

OLJ

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This study examined emergency service student use of wiki in an assignment to develop guidelines for preparing crisis communication plans in an online class. As a form of course evaluation, students were asked to respond to five questions about their experience in using wiki.Conclusions were drawn about the practicality of using wiki in teaching online. Students affirmed that collaboration leads to learning and knowledge acquisition. By engaging in collaboration, learners observe and improve upon weaknesses or gaps in learning. Students learn from each other by examining and improving the work of others. Students also viewed that using wikis to develop documents is a valuable skill to take into the workplace.A number of barriers exist that make using wiki in online teaching more challenging. It is more difficult to monitor and correct student actions online than in a face-to-face classroom. Most students hesitate to edit and change other student writing and so incentives need to be used to get students to edit each other’s work. Students should receive an orientation where they learn the purpose and benefits of wikis and receive instruction on how to use wikis. The study confirms much of the research on the topic of using wikis as a learning strategy. Also, the study shows that process is as important to learning as is outcome. Learning to use wiki is as important as producing a final document.

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“…In the knowledge management process model, the external and internal factors which influence knowledge potential and are regarded as controversial by researchers, are evaluated. The analysis of external and internal factors that influence knowledge potential faces a variety of approaches (Bivainis & Morkvenas, 2012;Fink, 2011) and methods (Bivainis & Morkvenas 2012;Chen et al, 2009;Fink, 2011;Hu et al, 2015;Jang et al, 2014;Ragab & Arisha, 2013), and a range of factor assessment approaches (Bolisani & Scarso, 2016;Chang, Hsu, & Yen, 2012;Chen et al, 2011;Gharehbiglo et al, 2012;Huang et al, 2011;Hunitie, 2017;Koohang et al, 2017;Lee & Wong, 2015;Lin, 2014;Tubigi & Alshawi, 2015). K. Fink (2011) analyses the cognitive science and management theory approaches.…”

Section: The Approaches To the Organization's Knowledge Potential Assessmentmentioning

confidence: 99%

An Integrated Approach to Assessing an Organization’s Knowledge Potential

Raudeliūnienė

Szarucki

2019

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In the context of globalization and transformations, efficient knowledge potential assessment and management is a powerful way for increasing the performance of organizations. Knowledge potential is defined as a whole of organization's resources and market opportunities, and its complex assessment and efficient management create preconditions for satisfying changing customers' needs, creating value and uniqueness in the marketplace. Most researchers emphasize that the crucial components of the organization's knowledge potential should be integrated and balanced in the assessment of knowledge management since in the complexity and uncertainty of knowledge management environment it is difficult to forecast and anticipate the results the organization is trying to achieve. As a consequence of this, the approaches and methods of the assessment of the factors that influence the external and internal knowledge potential are regarded as controversial in the scientific literature and practice. Different approaches that analyse the aspects of knowledge potential assessment interpret and evaluate the organization's knowledge potential differently. In this research, these problems are analysed by examining and integrating contemporary management approaches and theories, different attitudes of researchers toward external and internal factors that influence knowledge potential, and their assessment aspects. The aim of this research is to present the peculiarities of the organization's knowledge potential assessment in the context of transformations and a theoretical framework of the influence of knowledge potential on the organization's performance. To conduct the research, the analysis of scientific literature, systematic analysis, and methods of synthesis were applied, and the results of the empirical research conducted by the authors (Raudeliuniene, 2017;Raudeliuniene et al., 2018) were integrated. The theoretical framework of the influence of knowledge potential on the organizational performance creates preconditions and research development guidelines for assessing factors impacting the performance of knowledge management and the organization itself.

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Factors affecting the use of wiki to manage knowledge in a small company

Cited by 31 publications

References 39 publications

Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs

Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs

Using Crowdsourced Wikis to Teach an Online Undergraduate Course

An Integrated Approach to Assessing an Organization’s Knowledge Potential

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