Factors affecting the usage of payment services through digital television in Italy

Papa, Filomena; Livi, Stefano; Cornacchia, Michele; Nicolo, Enrico; Sapio, Bartolomeo

doi:10.1145/1809777.1809820

Cited by 8 publications

(4 citation statements)

References 5 publications

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“…Confidentiality is determined by protecting information, such as user identity, credit card information, and banking information, when purchasing products and services online [65]. This functionality means that the data must be secure between the parties detailed in the online payment.…”

Section: Hypothesis 3 (H3)mentioning

confidence: 99%

Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems

2021

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The availability of multiple (mobile) electronic payment systems ((M)EPS) has led to the development of web browser payment interfaces that support various payment systems, facilitate the transaction, the choice of the payment system, and perform the payment. However, so far, no in-depth study on user satisfaction determinants with these interfaces has been conducted. Our work aims to cope with this issue. Thus, based on the analysis of payment literature and Google Chrome web browser (GCWB) payment interface, we propose a new web browser payment interface that considers users’ preferences to support multiple payment systems. Furthermore, we have developed a theoretical model to determine users’ preferences to support multiple payment systems. Our model is based on the extension of technology acceptance models. Finally, we evaluated both the theoretical and proposed payment interface through a survey research approach (n = 266); data were collected, and the hypotheses were tested via statistical analysis (chi-square test, regression coefficients). Our experimental results revealed that our proposed interface is accepted, easy to use, and satisfies users’ needs. The key factors for accepting a new web browser payment interface are ease of use, usefulness, security, confidentiality, privacy, payment method preferences, visual interface design, and credibility.

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Section: Hypothesis 3 (H3)mentioning

confidence: 99%

Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems

2021

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“…Furthermore, in the particular case of e-health, it is necessary to consider an additional construct [13] concerning security perception, privacy protection, and personal data confidentiality.…”

Section: Facilitating Conditions (Provided User Support)mentioning

confidence: 99%

Acceptance of Information and Communication Technologies for Healthy and Active Aging: Results from Three Field Studies

Papa¹,

Sapio²,

Nicolo³

2018

obm geriatr

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Background: Information and Communication Technologies (ICTs) have the potential to promote healthy aging and increase the quality of life of older adults. However, several barriers like access, performance, psychological, and privacy issues still exist against fully deploying ICT solutions for older adults. To determine useful methods to overcome such barriers, this work investigated the possible factors that prevent elders from directly accepting ICT services based on three field studies. Methods: The Unified Theory of Acceptance of Use of Technology (UTAUT) was adopted as the general reference framework. Results: Performance Expectancy (perceived usefulness) and Facilitating Conditions (provided user support) seem to be the most relevant factors in all field studies. Also, the relevance of Hedonic Motivation (pleasantness of use) emerges. The role of Effort Expectancy (ease of use) seems to be affected by the user profile, which includes education level, present technology skill, and employment status. Conclusions: Overall, results confirm that the reference model variables represent the key factors to predict older adults' viewpoints toward ICT. The use of familiar devices (like TV sets) in the interaction with new technologies was determined to be a significant factor in

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“…The literature suggests that the PAYG concept has not been yet investigated within the TV domain with a limited number of studies looking into the issue of payment services through iTV. One of these studies held in Italy [53] has found that that the concept of bill payment through iTV is appreciated by users, but the actual procedure for service use can be still cumbersome, in comparison to the other channels used for payments such as the post office or the Internet.…”

Section: Pay-as-you-go and Televisionmentioning

confidence: 99%

Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home

Tsekleves

Whitham

Kondo

et al. 2012

Univ Access Inf Soc

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The project builds on previous work studying media use within a similar group in 2006. The study investigated attitudes towards the issues of trust, privacy and security, across different types of media and particularly the Television (TV) within the home environment. We explored the use of a Pay-as-you-go (PAYG) concept as a means of addressing issues of trust, privacy, billing and security around media in the home. To facilitate the study we rapidly prototyped an experimental home media device and asked participants to use and respond to it. Our key findings show the desirability of devices and services that incorporate a payment system which would help in regulating spending and allow household members to manage their own media purchases. The PAYG concept was well received by study participants as a means to prevent unauthorised spending and help manage costs. Participants were also enthusiastic about more transparent billing mechanisms and the possibility of monitoring the TV and media use of younger household members.

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Factors affecting the usage of payment services through digital television in Italy

Cited by 8 publications

References 5 publications

Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems

Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems

Acceptance of Information and Communication Technologies for Healthy and Active Aging: Results from Three Field Studies

Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home

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