Factors Affecting the Selection of Logistics Service Providers

Aguezzoul, Aïcha

doi:10.1016/b978-0-08-102671-7.10224-6

Cited by 2 publications

(1 citation statement)

References 11 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…With numerous companies providing Internet services, various offers can confuse institutions when choosing them [4]. To meet its requirements, the organization must choose a group of high-performing partners [5]. The process of evaluating and comparing offers is a challenging and complex one because it is multi-faceted and involves qualitative and quantitative criteria that must be considered before choosing a service provider [6,7].…”

Section: Introductionmentioning

confidence: 99%

An investigation of Internet Service Provider selection criteria: A systematic literature review

Naji,

Thiruchelvam,

Khudari

2023

ijcsm

View full text Add to dashboard Cite

In today’s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature.

show abstract