Factors affecting the behavioral intention to adopt mobile banking: An international comparison

Ho, Jonathan; Wu, Chorng-Guang; Lee, Chung‐Shing; Pham, Thanh-Thao T.

doi:10.1016/j.techsoc.2020.101360

Cited by 154 publications

(152 citation statements)

References 44 publications

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“…Furthermore, this study examines the effects of consumer attitudes in using QR codes to adopt the technology. Several studies show that attitude has a positive effect on consumer intentions to adopt technology (Patil et al 2020, Ho et al 2020. Therefore, the fifth hypothesis is stated as follows.…”

Section: Attitudementioning

confidence: 99%

Trust or Usefulness? QR Code Payment Among Millennials in a Disrupted Market

Djayapranata¹,

Setyawan²

2021

Proceedings of the 18th International Symposium on Management (INSYMA 2021)

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The digitization trend has increased dramatically in the past decade. The development of the internet and the increasing use of smartphones worldwide indicate the starting of the industrial revolution 4.0, which is now moving into a society 5.0 era. This trend has affected almost all activities of human life, including marketing, where traditional transaction processes began to shift to the digital ones. Mobile payment using Quick Response (QR) code is one of the digital transaction options in Indonesia. This study aims to investigate the key factors that encourage millennials to use the QR code in the payment process. The study focuses on four variables: mobile usefulness, trust, attitude, and behavioral intention. Trust and usefulness are often the reasons people adopt new technologies, yet the question of which one is the most influential factor for millennials arises. To answer this question, researchers surveyed 165 Indonesian millennial respondents. The results show that usefulness has a direct positive effect on using QR codes in mobile payments. Meanwhile, trust has the largest indirect effect on using QR codes through the mediation of the attitude variable.

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Section: Attitudementioning

confidence: 99%

Trust or Usefulness? QR Code Payment Among Millennials in a Disrupted Market

Djayapranata¹,

Setyawan²

2021

Proceedings of the 18th International Symposium on Management (INSYMA 2021)

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“…Penelitian lain justru mengungkapkan tidak adanya pengaruh yang signifikan persepsi kemudahan dengan keputusan penggunaan (Hadi & Novi, 2015;Mohd Thas Thaker et al, 2019). Ditemukan pula bahwa tidak adanya pengaruh persepsi kemudahan terhadap sikap dalam penggunaan teknologi (Akturan & Tezcan, 2012;Gupta & Varma, 2019;Ho et al, 2020).…”

Section: Pendahuluanunclassified

“…Pengujian ini menunjukkan variabel Sikap memengaruhi signifikan variabel Keputusan Penggunaan. Sehingga hasil ini sesuai dengan penelitian terdahulu (Akturan & Tezcan, 2012;Gbongli et al, 2019;Gupta & Varma, 2019;Ho et al, 2020;Maduku, 2013;Onyia & Tagg, 2011). Sikap positif yang dihasilkan ketika menggunakan mobile banking mampu memengaruhi sesorang untuk dapat memutuskan tetap menggunakan karena berbagai keuntungan yang dirasakan.…”

Section: Pengaruh Sikap Terhadap Keputusan Penggunaanunclassified

Pendapatan, Pendidikan, Persepsi Kemudahan, dan Sikap sebagai Mediasi terhadap Keputusan Penggunaan Mobile Banking Syari’ah

Salmah

Hakim

2021

JIEI

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The existence of Covid-19 which limited society to transact online has made an increment several islamic banks in users and the number of transactions. The aim of this study was to review test how the influence of income, education, and perceived ease of use through attitude against the usage decision of shari’a mobile banking. A Structural Equation Model (SEM) was used to analyze in this study with WarpPLS 7.0 approach. Respondent of this research was general public of Surabaya City. Sampling technique which used in this study was purposive sampling as many as 115 respondents. The result present that perceived ease of use is the most significant factor affecting usage decision and attitude towards mobile banking directly. For the indirect test, perceived ease of use is able to influence the usage decision through attitude. Education and income not significantly influence the usage decision and attitude towards mobile banking directly, neither indirectly.

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“…(3) Easy to Learn is the degree of ease of a system or technology for someone to learn or adopt. (4) Overall Easiness is the overall level of ease of a system or technology used From the several previous studies mentioned above, the existence of the PU and PEOU variables is important as a factor that affects an intention and continuance intention to use (Lisa et al, 2017;Weng et al, 2017;Taufik and Hanafiah, 2019;Wu and Chen, 2016;Ho et al, 2020;Cheng Y.M., 2015;Ashfaq et al, 2020;Coordinate et al, 2019;Hamid et al, 2016)…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

The Effect of Technological Complexity (KT) and Compatibility (KOM) on The Sustainability of The Green and Smart Port Concept (CTU): TAM Extended Approach Case Study at Teluk Lamong Terminal, A Subsidiary of PT Pelindo III

Mardiputra

Ratnawati

2021

JMTT

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This study examines and analyzes the relationship between the technological complexity (KT) and compatibility (KOM), to a continuance to use (CTU) of green and smart port concepts using TAM theory extended. Adding technological complexity and compatibility as an external factor into TAM in terms of perceived usefulness (PU) and perceived ease of use (PEOU) that affect continuance to use green and smart concepts. This study uses a survey method. It is distributed to owners/operational/invoicing managers of Terminal Teluk Lamong (TTL) Customers (Shipping Company, Forwarding, Trucking Company) in Surabaya, Indonesia. The sampling technique is using Slovin's formula with 304 respondents. The data analysis technique uses SEM (Structural Equation Modelling) with SMART PLS 3.0. Both KT and KOM have a significant effect on PU and PEOU. Both PU and PEOU have a significant effect on CTU, and PEOU has a significant effect on PU. This research was conducted at TTL, the only terminal in Indonesia that uses the green and smart port concept. There is no comparison with other terminals in Indonesia on the implementation of the green and smart port concept. Especially for shipping companies, respondents cannot reach owner/principal/shareholders due to Indonesian government policy that international Shipping Companies are not allowed to open branches independently. However, they have to cooperate with local companies (agents). Port Industries (TTL) can develop an appropriate marketing strategy based on this research's results. Technological complexity and compatibility have a significant effect on the continuance to use GSP. Management of TTL has to consider technology and operational systems development with a low-level complexity and according to customer's needs. This research contributes to enrichment and extending TAM theory in terms of green and smart port concept sustainability. Not only affected by PU and PEOU but technological complexity (KT) and Compatibility (KOM) factors are important.

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Factors affecting the behavioral intention to adopt mobile banking: An international comparison

Cited by 154 publications

References 44 publications

Trust or Usefulness? QR Code Payment Among Millennials in a Disrupted Market

Trust or Usefulness? QR Code Payment Among Millennials in a Disrupted Market

Pendapatan, Pendidikan, Persepsi Kemudahan, dan Sikap sebagai Mediasi terhadap Keputusan Penggunaan Mobile Banking Syari’ah

The Effect of Technological Complexity (KT) and Compatibility (KOM) on The Sustainability of The Green and Smart Port Concept (CTU): TAM Extended Approach Case Study at Teluk Lamong Terminal, A Subsidiary of PT Pelindo III

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