Factors Affecting Student's Satisfaction with the Financial Management System of Public Universities in Vietnam

Abstract

In the context of state budget cuts and increasingly fierce competition, the increase in student satisfaction with the financial management system is one of the revenue growth goals of the Vietnamese public university. This study aims to examine the factors affecting student satisfaction with the financial management system. The multiple regression model was applied to test the proposed hypotheses. Participating in the study were 200 students from universities in Hanoi. The study period is May 2022. The research results show that financial information equipment and process factors affect students' satisfaction with the financial management system with the highest regression coefficient (β = 0.366, sig =0.000); next is the accessibility to financial support services factor (β =0.220, sig =0.000) and the lowest is financial services support staff factor (β =0.161, sig =0.006). This result implies that public universities in Vietnam need to focus on developing financial staff to meet the increasingly demanding expectations of students.