Factors affecting small and medium enterprises (SMEs) continuance intention to adopt e-commerce in Jordan

Hussein, Lubna A.; Baharudin, Ahmad Suhaimi

doi:10.21833/ijaas.2017.04.016

Cited by 7 publications

(2 citation statements)

References 37 publications

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“…On the other hand, e-commerce plays a vital role in developing and developed countries and consequently Jordan's economy, a recent study by Hussein and Baharudin (2017, p. 115) found that the Internet plays an important role in small and medium businesses adapting e-commerce in Jordan. Also, it was found out that Internet technology that can be utilised in CRM significantly improve customer satisfaction, loyalty, retention and value (Nikhashemi et al , 2013).…”

Section: Internet Service Provider In Jordanmentioning

confidence: 99%

An empirical investigation of the factors affecting customer lifetime value

Dandis

Eid

Robin

et al. 2021

IJQRM

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PurposeThe main objective of this paper is to investigate the factors affecting customer lifetime value (CLV) for Internet service providers in Jordan, namely, technical quality, functional quality, brand credibility, confidence benefits, special treatment benefits, customer satisfaction and commitment.Design/methodology/approachAn online survey was conducted involving a sample of 481 respondents. SPSS was used to analyse the data and test the proposed relationships, while SmartPLS was used to examine the robustness of our results.FindingsResults showed that confidence benefits, special treatment benefits and brand credibility had a significant and positive impact on customer satisfaction and commitment, with brand credibility appearing as the most influential factor leading to customer satisfaction and commitment, and ultimately CLV. Furthermore, research reveals an insignificant relationship between functional quality, technical quality and customer satisfaction.Practical implicationsServices' providers seeking to increase CLV need to build strong and sustainable relationships with their customers.Originality/valueThis study incorporates a set of crucial customer relationship management strategies that could be universally applied to enhance customers benefits and business performance. This is also the first study of its kind conducted in the Middle East, particularly in Jordan.

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Section: Internet Service Provider In Jordanmentioning

confidence: 99%

An empirical investigation of the factors affecting customer lifetime value

Dandis

Eid

Robin

et al. 2021

IJQRM

View full text Add to dashboard Cite

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“…The manufacturing sector in Jordan contributes 24% to the GDP of the country. Thus, the manufacturing SMEs in Jordan are considered critical contributors to the economic growth of Jordan (Hussein & Baharudin, 2017).…”

Section: Discussionmentioning

confidence: 99%

The role of supply chain management in improving performance of Jordanian small and medium enterprises

Almohtaseb,

Aldehayyat,

Al Khattab

et al. 2024

Problems and Perspectives in Management

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Supply chain management practices are always helpful for multinational enterprises in increasing their growth. However, there has always remained an open debate about which practices are helpful for small and medium enterprises (SMEs). Therefore, this study has examined the influence of supply chain management practices on the performance of SMEs. Moreover, it has examined how the moderation of supply chain ecocentricity and innovation capabilities strengthens or weakens the relationship between supply chain management practices and SMEs’ performance. The quantitative study involved 352 SME managers as they can provide the relevant information and possess complete knowledge of management practices. The data were gathered via a questionnaire, and the responses were analyzed using IBM SPSS 28 and IBM AMOS. The results show that SMEs’ performance is linked to supply chain management practices (β = 0.544; P &lt; .001), and this linkage is further strengthened by supply chain ecocentricity (R2 change = 0. 082***, F-Statistics = 47.18) and innovation capabilities (R2 change = 0.061***, F-Statistics = 39.74). SMEs can enhance their performance by efficiently incorporating supply chain management practices and developing innovation capabilities and supply chain ecocentricity. AcknowledgmentsThis study is funded by Al Hussein Bin Talal University, Ma’an, Jordan, No. 125/2023.

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Factors affecting traditional micro business (MB) to continue using E-marketplace from habit and social impact perspective

Budisusila,

Handarkho,

Handoko

2024

GKMC

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Purpose This study aims to proposes a theoretical model to understand the intention of Indonesian traditional micro businesses (MB) to continue using an e-marketplace. Design/methodology/approach This research involved the utilization and combination of habit formation and social impact theories to develop the model. A total of 162 responses were retrieved from the owners of traditional MB and used to validate the proposed model. Findings The results showed subjective norms to be the most substantial direct predictor of continuous usage, followed by usefulness, satisfaction and promotion proneness. Meanwhile, compatibility was found to have only an indirect effect through usefulness as a mediator. Moreover, moderating effect analysis also showed that the impact of herd behaviour was only significant for male and younger traditional MB owners. Originality/value The emphasis on the seller perspective using habit formation as well as the social impact theory to explain continuance behaviour is an alternative approach observed not to have been widely explored, especially for traditional businesses such as indigenous industry rather than organizations.

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Factors affecting small and medium enterprises (SMEs) continuance intention to adopt e-commerce in Jordan

Cited by 7 publications

References 37 publications

An empirical investigation of the factors affecting customer lifetime value

An empirical investigation of the factors affecting customer lifetime value

The role of supply chain management in improving performance of Jordanian small and medium enterprises

Factors affecting traditional micro business (MB) to continue using E-marketplace from habit and social impact perspective

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