Factors affecting quality of nurse shift handover in the emergency department

Abstract

By understanding those factors that contribute to handover quality, it is possible to develop targeted interventions aimed at improving the quality of Emergency Department nurse-to-nurse shift handover.

Content of information exchanged by emergency room nurses during shift Handover

“…It is considered one of the most important health practices, and one that has the greatest potential for fostering the commitment to patient safety. The importance of handing over the shift for patient safety is an international concern and is essential for the continuous delivery of safe care (Thomson, Tourangeau, Jeffs, & Puts, 2017). Both groups were sensitive to the importance of information exchange during a shift change, but they realized that this is not ideal and can be improved.…”

“…It is recommended that the sharing of information be clear, without ambiguity, in order to avoid confusion in the people that receive it. Thomson et al (2017) emphasize the importance of implementing protocols and developing communication strategies, such as the use of standardized mnemonic instruments to guide information sharing, leading to significant improvements in communication.…”

Challenges of patient handover process in healthcare services: A systematic review

“…Most studies have focused on handover communication challenges;[10111213141516171819202122] other studies have also stated the importance of coordination between the incoming and outgoing nurses. [232425] Another research showed the importance of using a checklist in handover process and suggested that applying checklist could improve intrahospital transport of intensive care patient to other floors.…”

Handover among nurses working in selected newborn units in Kenya; its purpose and structure

“…Quality of care can be improved by addressing challenges in structure and process of care (Donabedian, 1997). Handover is one of the processes of care that nurses are involved in at the beginning and end of their shifts and that can compromise on the quality of care is not well managed (Thomson et al, 2018).…”