Factors affecting private customers in adopting mobile banking in Vietnam

Trinh, Thi Thu; Le, Hoang Ba Huyen; Nguyen, Ngan Ha

doi:10.5267/j.msl.2020.4.033

Cited by 8 publications

(8 citation statements)

References 31 publications

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“…Two of the four studies from Vietnam that were done focused on certain regions within the country. Both Le et al (2020) and Trinh et al (2020) attempted to identify the primary factors influencing consumers' decisions in Thanh Hoa province and Northern, Middle and Southern Vietnam, respectively, to utilize mobile banking.…”

Section: Mobile Bankingmentioning

confidence: 99%

“…(2020) and Trinh et al. (2020) attempted to identify the primary factors influencing consumers’ decisions in Thanh Hoa province and Northern, Middle and Southern Vietnam, respectively, to utilize mobile banking.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Numerous research studies have examined what motivates and discourages people from online banking and payment methods (Le et al., 2020; Lew et al., 2020; Lisana, 2022; Nguyen et al., 2020). Perceived risk theory, flow theory, self‐efficacy theory, critical mass theory, hierarchy of effects (HOE) model, diffusion of innovation (DOI) theory, transaction cost economics (TCE) theory and the technology acceptance model are just a few of the theories and models used in the many studies on digital payments and digital banking (Chaveesuk et al., 2021; George & Sunny, 2022; Lew et al., 2020; Nguyen et al., 2021; Talwar et al., 2020; Trinh et al., 2020). Partial least square‐structural equation modelling (SEM), neural network analysis, confirmatory factor analysis (CFA), descriptive analysis, performance map analysis and exploratory factor analysis are just a few of the many types of analysis that have been the subject of much research (Chaveesuk et a., 2021; Roy et al., 2017; Kaur et al., 2020; Trinh et al., 2020; Zahir & Gharleghi, 2015).…”

Section: Introductionmentioning

confidence: 99%

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Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

Tuli

2023

Int Social Sci J

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Consumers’ comfort and familiarity with digital interactions are helping drive the rise of digital banking. Banks are responding to customers’ demands by introducing cutting‐edge digital services designed to improve customers’ quality of life and cut costs. To better understand the obstacles preventing the widespread adoption of digital banking in developing Asian economies, we conducted a systematic literature review and bibliometric analysis for this study. The data is extracted from the Scopus database, which initially contains 4211 articles, from which 152 articles were selected using PRISMA 2020 criteria for bibliometric analysis using VOSviewer and Biblioshiny software, and 85 papers were subjected to full‐text review. The review, limited to the Scopus database, uncovered essential themes, theories and methodologies used in prior research. We discuss constraints, difficulties and research gaps, illuminating critical regions of the field. Our findings offer helpful information for developing strategies to encourage the use of digital banking. The unexplored areas of crowdfunding, Robo‐advisors, payment apps, neo banks, P2P lending apps and investing apps were highlighted as future research directions.

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Section: Mobile Bankingmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

Tuli

2023

Int Social Sci J

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“…Thus, to drive greater adoption of digital banking, it is becoming imperative for banks to raise trust among consumers (Jadil et al ., 2021). Furthermore, while several studies have investigated the relationship of trust in m-banking with various antecedents and consequences, there seems to be a dearth of comprehensive meta-analyses on this subject (Jadil et al ., 2021; Oliveira et al ., 2014; Trinh et al ., 2020). Hence, the present study attempts to carry out a meta-analysis to synthesize the findings of the extant research on trust in m-banking.…”

Section: Introductionmentioning

confidence: 99%

A meta-analysis of trust in mobile banking: the moderating role of cultural dimensions

Kumar

Chauhan

Gupta

et al. 2023

IJBM

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PurposeIn mobile banking (m-banking), knowing and understanding trust-related factors can enable bank managers to design suitable strategies for enhancing its overall uptake. Based on this premise, the present study assesses the relationship of trust in m-banking with technology acceptance and use factors, quality factors, risk factors and a personal factor as well as behavioral outcomes. The study further investigates the moderating influence of Hofstede’s cultural dimensions on these relationships.Design/methodology/approachThe present study synthesizes the outcomes of 63 quantitative studies on trust in m-banking by using the meta-analysis technique.FindingsThe study finds a significant relationship of trust in m-banking with technology acceptance and use factors, quality factors, risk factors, a personal factor and behavioral outcomes. Additionally, Hofstede’s cultural dimensions, namely power distance, individualism/collectivism, masculinity/femininity and uncertainty avoidance, significantly moderate the majority of the hypothesized relationships.Research limitations/implicationsBy reviewing the extant literature, this study provides a comprehensive framework that explains the antecedents and behavioral outcomes of trust in m-banking and determines how these relationships effectively vary across cultures.Practical implicationsThe study helps m-banking service providers to understand how trust in m-banking can be enhanced. The study also shows which factors are more impactful in a particular culture.Originality/valueThis is an original study that contributes to the m-banking marketing literature.

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“…Several aspects affect a person's attention to utilizing a technology according to the Technology Acceptance Model (TAM) principles, namely an evaluation of the utility obtained, known as performance expectancy. (Venkatesh et al, 2003), An assessment of the smoothness and difficulty level of use or what is called the effort expectancy (Venkatesh et al, 2003), social influence on reflections on the use of technology (Trinh et al 2020), the conditions of the facilities available on the application (Joshi, 2018), hedonic motivation to use the application (Al-Azawei & Alowayr, 2020), habitual behavior (Primasari, 2016), as well as the level of risk perception when using the application (Choi et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

Consumer Behavior in Adopting Application-Based Transportation Services

Lie

Efendi

Siregar

et al. 2022

IJGOIA

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With the rapid development and use of information technology in various fields, who can say that information technology is the main pillar that provides added value to society in the development process towards a developed nation? Moreover, information technology has entered all fields or sectors, especially transportation. One transportation service that takes advantage of the speed of access to information is the JAKET application-based transportation. The urgency of this study is to determine the level of acceptance of consumer technology in adopting JAKET application-based transportation services using the UTAUT 2 model approach. The sample used in this study was 120 respondents who used the JAKET application. The data collection process will be carried out from January to February 2021. The data collection used a survey with 33 question constructs, summarized in eight manifest variables. This study uses Structural Equation Modeling with a variance-based or component-based approach with Partial Least Square. This study's results indicate that performance expectancy, effort expectancy, hedonic motivation, and perceived risk significantly affect behavioral intention. Following that, there was no significant influence of social influence, facilitating conditions, or behavioral intention habits.

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Factors affecting private customers in adopting mobile banking in Vietnam

Cited by 8 publications

References 31 publications

Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis

A meta-analysis of trust in mobile banking: the moderating role of cultural dimensions

Consumer Behavior in Adopting Application-Based Transportation Services

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