Factors affecting primary care implementation for older veterans with multimorbidity in Veterans Health Administration (VA)

Abstract

Objective To identify factors affecting implementation of Geriatric Patient‐Aligned Care Teams (GeriPACTs), a patient‐centered medical home model for older adults with complex care needs including multiple chronic conditions (MCC), designed to provide them with comprehensive, managed, and coordinated primary care. Data Sources Qualitative data were collected from key informants at eight Veterans Health Administration Medical Centers geographically spread across the United States. Study Design Guided by the Consolidated Framework for Implementation Research (CFIR), we collected prospective primary data through semi‐structured interviews with GeriPACT team members (e.g., physicians, nurses, social workers, pharmacists), leaders (e.g., executive leaders, middle managers), and other staff referring to the program. Data Collection We conducted in‐person, semi‐structured interviews with 134 key informants. Interviews were recorded with permission and professionally transcribed. Transcripts were coded in Nvivo 11. We used directed content analysis to identify key factors affecting GeriPACT implementation across sites. Principal Findings Five key factors affected GeriPACT implementation—five CFIR constructs within two CFIR domains. Within the intervention characteristics domain, two constructs emerged, namely, (1) the structure of the GeriPACT model and (2) design, quality, and packaging. Within the inner setting domain, we identified three constructs, namely, (1) available resources (e.g., staffing and space, and infrastructure and information technology), (2) leadership support and engagement, and (3) networks and communications including teamwork, communication, and coordination. Conclusions Older veterans with MCC have complex primary care needs requiring high levels of care management and coordination. Knowing what key factors affect GeriPACT implementation is critical. Study findings also contribute to the growing implementation science literature on applying CFIR to evaluate factors that affect program implementation, especially to aging research. Further studies on MCC‐focused specialty primary care will help facilitate patient‐centered care provision for older adults' complex health needs while also leveraging synergistic work across factors affecting implementation.

Teamwork and implementation of innovations in healthcare and human service settings: a systematic review

“…Figure 2 provides a PRISMA flow diagram for included studies. After full-text review, 58 articles from 55 studies were included in analyses [ 40 – 97 ].

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“…In these studies, team longevity and history of change were not associated with implementation outcomes [ 47 , 68 ]. Team member characteristics, specifically team member competency/expertise, experience, and commitment/engagement, were identified as facilitators of implementation in some qualitative studies [ 40 , 70 , 81 , 84 , 95 ].…”

“…Lastly, two qualitative studies examined coordination among healthcare teams [ 40 , 95 ]. Findings were somewhat ambiguous and based on thin data.…”

The Impact of Involvement in Whole Health System for Veterans or Participating in It for Oneself on Job Attitudes in VA Employees

“…25 Early qualitative findings from implementation and use of EWH have demonstrated reductions in perceived stress levels, enhanced communication among coworkers, greater skill at being able to step away from challenging situations, an improved ability to meet the needs of veterans, and increased productivity, as well as employees having more positive feelings about and feeling more valued by their employer. 26…”