Factors Affecting Interprofessional Collaboration when Communicating through the use of Information and Communication Technologies: A Literature Review

Abstract

Background Information and communication technologies (ICTs) are increasingly being used internationally as a cost-effective and efficient way to provide care for patients in rural and remote settings, often referred to as telemedicine. There have been various studies that have examined the effectiveness of telemedicine implementation on patient outcomes, and the factors that enable successful telemedicine program implementation. The purpose of this narrative literature review was to explore a different side of the issue, with the objective to examine the factors that affect interprofessional collaboration when communicating through the use of ICTs in telemedicine settings. Methods and Findings A total of 56 papers were included in this review. Using a narrative review design, analysis of the papers revealed several factors that act as facilitators and barriers to interprofessional collaboration when communicating through the use of ICTs. Facilitators included training and planning; ICT system supports; establishing good rapport and communication patterns; patient-centredness; willingness to adapt to and accept the technology; and key individuals providing leadership and administrative support. Barriers included technical issues; coordination and organizational challenges; and problematic relationships. Conclusions From the facilitators and barriers, recommendations have been compiled for stakeholders involved in telemedicine initiatives to consider on how to support interprofessional collaboration in telemedicine.

Principles for Developing an Interprofessional Education Curriculum in a Healthcare Program

“…A key tenet of the IPE approach is greater communication between healthcare professionals. Greater communication increases the diversity and choice of care options, subsequently providing a higher patient care quality [4]. IPE brings together learners, students, and faculty in an interactive, team oriented, collaborative forum.…”

Chronic conditions patient’s perception of post-COVID-19 pandemic teleconsulting continuation in primary care clinics: a qualitative descriptive study

“…This negatively impacts the patient's experience of care. 40 According to the literature review by Graves and Doucet, 50 there are several barriers to interprofessional collaboration to consider in teleconsultation. These include technical issues caused by technology, as well as coordination and organisational challenges, such as ambiguous responsibilities or increased workload caused by teleconsultation.…”

Intention of healthcare providers to use video-communication in terminal care: a cross-sectional study

“…It is important to take into account that good quality of terminal care often benefits from the involvement of interprofessional collaboration between healthcare providers from different institutions [7,8]. The use of video communication by different healthcare providers from different institutions may strengthen the interprofessional collaboration [37]. As a result of the Covid-19 pandemic the use of video communication in healthcare in general has increased substantially [22,23,[38][39][40][41].…”