Factors affecting e-government adoption in the UAE public sector organisations: the knowledge management perspective

Abstract

Purpose This study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to better facilitate e-government adoption across United Arab Emirates (UAE) public sectors. The use of e-government is advocated for the central government in the UAE. Design/methodology/approach Using random sampling, a total of 172 participants from ten departments and organisations in Dubai and Sharjah completed the online survey for this pilot study. Findings The authors found that performance expectancy and facilitating conditions have positive effects on e-government adoption. Furthermore, this study revealed the factors that encourage more e-government adoption between government organisations in the UAE. This study reveals three facilitating conditions may encourage e-government adoption in UAE public sector organisations when short- and long-term performances have positive effects on e-government usage. Practical implications This study provides middle managers clarity on factors that would influence government-to-government (G2G) uptake in more government organisations across the country. For uniformity and consistency, middle managers are now better informed as a result of this study to determine how best to use the six factors to motivate subordinates for more effective G2G. Originality/value The scope and results of this study is a contribution to e-government studies because it identifies the factors that positively influence G2G adoption. This scope exceeds the studies by Chan et al. (2021) and Habib et al. (2020) which focuses on the use of e-government for citizens or the public. This study focuses on the use of e-government within the government and between government departments.

A systematic review on the roles of knowledge management in public sectors: Synthesis and way forwards

“… [ 42 ]. Resource-based view (RBV) theory [ 53 , 12 , 46 ] Groups and organizations This theory promote how to manage rare and difficult to imitate resources for organization improvements in the public sectors and assist how to make a decision within the sectors [ 29 ]. Behavioral theory [ 26 ] Individuals This theory helps to understand the workers behavior how to fit with the expected outcomes and how to share knowledge within the group.…”

“… [ 64 ]. Unified theory of acceptance and use of technology (UTAUT) [ [29] , [68] ] Organization This theory enables to predict the performance of public sectors by adopting knowledge based utilizations of technology in different public sectors [ 51 ]. Two-sided market theory [ 57 ] Organization Tow sided market theory enables to create dynamic links between imagery and very specific information to respond to end-user requirement and create high added value such as the social value for a whole community through the transfer of innovation and efficiency in the implementation of public policy.…”

“…The problem related to KM in public sector is relatively under researched when compared with private sector research results. The literature on KM in public administrations is rare and focuses on macro level [ 29 , 30 ]. KM research trend in the public sector shows a gap and is not well researched and unexplored [ 31 , 32 , [33] , [34] ].…”

Adoption of Improved Varieties among Rice Farmers in the Kindia Region of Guinea

“…Studies have shown that knowledge of people influences to various extents, their adoption behaviour (de Kok et al, 2020;Al Sayegh et al, 2023). Adequate knowledge of the important characteristics of an innovation or agricultural technology can thus play an important role in helping prospective adopters make the right decision about the technology.…”

The Role of Computer Literacy Familiarity in the Adoption of e-Government by Public Sector Workers in Local Government Authorities: A Case of Kigamboni Municipal Council

“…In the contemporary working environment, public sector employees are expected to possess a comprehensive understanding of computer technology in order to actively engage and contribute to their professional roles. Al Sayegh et al, (2023) noted that the level of computer literacy among the population plays a significant role in the effectiveness of electronic government implementation. The Tanzanian government has been proactively implementing electronic government (e-Government) initiatives with the aim of improving the effectiveness, openness, and availability of public services.…”