Factors affecting dental service quality

Bahadori, Mohammadkarim; Raadabadi, Mehdi; Ravangard, Ramin; Baldacchino, Donia

doi:10.1108/ijhcqa-12-2014-0112

Cited by 36 publications

(44 citation statements)

References 54 publications

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“…The relevant domains for these instruments in oral health were often adapted from pre‐existing instruments in overall health care such as the Medical Satisfaction Questionnaire and the Medical Interview Satisfaction Survey . Thus, oral health care with its mostly service‐oriented approach had used patient satisfaction surveys with varying conceptual dimensions . Similar conclusions were found in the systematic review of healthcare satisfaction surveys, where there was a lack of a gold standard, and there was heterogeneity .…”

Section: Introductionmentioning

confidence: 93%

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

Nair

Ishaque

Luzzi

et al. 2018

Comm Dent Oral Epid

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Section: Introductionmentioning

confidence: 93%

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

Nair

Ishaque

Luzzi

et al. 2018

Comm Dent Oral Epid

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“…Structure was measured in the practice self‐assessment tools [DMS‐BR and Survey of Organisational Aspects of Dental Care (SOADC)] and concerned the training of staff and provision of safety equipment and data management. The questionnaire developed by Bahadori et al . asked patients to rate the importance of a number of structures and processes within a dental clinic, including the state of facilities and the communication skills exhibited by the dentist.…”

Section: Resultsmentioning

confidence: 99%

“…Structure was measured in the practice self-assessment tools [DMS-BR 22 and Survey of Organisational Aspects of Dental Care (SOADC) 23 ] and concerned the training of staff and provision of safety equipment and data management. The questionnaire developed by Bahadori et al 26 asked patients to rate the importance of a number of structures and processes within a dental clinic, including the state of facilities and the communication skills exhibited by the dentist. The practice assessment measures (DMS-BR 22 , SOADC 23 ) assessed the dimensions of (i) safety, with measures addressing the use and provision of personal protective equipment and (ii) efficacy, using measures of ability of practice members to work as a team.…”

Section: Measures From the Peer-reviewed Literaturementioning

confidence: 99%

A systematic review of quality measures used in primary care dentistry

Byrne

Tickle

Glenny

et al. 2019

International Dental Journal

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Introduction ‘Quality’ in primary care dentistry is poorly defined. There are significant international efforts focussed on developing quality measures within dentistry. The aim of this research was to identify measures used to assess quality in primary care dentistry and categorise them according to which dimensions of quality they attempt to measure. Methods Quality measures were identified from the peer‐reviewed and grey literature. Peer‐reviewed papers describing the development and validation of measures were identified using a structured literature search. Measures from the grey literature were identified using structured searches and direct contact with dental providers and institutions. Quality measures were categorised according to domains of structure, process and outcome and by disaggregated dimensions of quality. Results From 22 studies, 11 validated measure sets (comprising nine patient satisfaction surveys and two practice assessment instruments) were identified from the peer‐reviewed literature. From the grey literature, 24 measure sets, comprising 357 individual measures, were identified. Of these, 96 addressed structure, 174 addressed process and 87 addressed outcome. Only three of these 24 measure sets demonstrated evidence of validity testing. The identified measures failed to address dimensions of quality, such as efficiency and equity. Conclusions There has been a proliferation in the development of dental quality measures in recent years. However, this development has not been guided by a clear understanding of the meaning of quality. Few existing measures have undergone rigorous validity or reliability testing. A consensus is needed to establish a definition of quality in dentistry. Identification of the important dimension of quality in dentistry will allow for the production of a core quality measurement set.

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“…The characteristics of the people who were interviewed are not clear, although the base of a qualitative study is the characteristics of the study population. 4 Furthermore, in the Abstract, it was mentioned that version 11 of the software was used; however, in the Methods, the version of the software is stated as 10; the validity of the code is unclear. Also, "290 primary concepts" is wrong; the proper form is "290 meaning units."…”

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confidence: 99%

Comments on “Evaluation Indexes of Military Hospitals From the Experts’ Perspective: A Qualitative Study”

Bahadori

Teymourzadeh

Ravangard

et al. 2015

Disaster med. public health prep.

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Factors affecting dental service quality

Abstract: This is a pioneering study that uses Parasuraman and Zeithaml's model and CFA in a dental setting. This study provides useful insights and guidance for dental service quality assurance.

Cited by 36 publications

References 54 publications

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

A systematic review of quality measures used in primary care dentistry

Comments on “Evaluation Indexes of Military Hospitals From the Experts’ Perspective: A Qualitative Study”

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