Factors Affecting Customer Acceptance of Mobile Payment

Tse, Daniel; Wen, Tianjia; Wü, Ray; Yin, Geping; Zhai, Xinlu

doi:10.1109/ieem44572.2019.8978553

Cited by 2 publications

(4 citation statements)

References 36 publications

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“…The construct also appeared in the study of Madigan et al (2016) which revealed PE as the strongest factor of behavioral intention to use automated road transport systems. Moreover, Tse et al (2019) stated that PE is the customers' requirement of the mobile payment system; therefore, it influences behavioral intention. Within the mobile banking context, many scholars also concluded that PE is one of the most important determinants of behavioral intention of users (Baptista & Oliveira, 2015;Basri, 2018;Merhi, Hone, & Tarhini, 2019;Savic & Pešterac, 2019).…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

“…The findings revealed that in technologies involving sensitive and personal data, the capability to secure transactions is relevant and a direct determinant of the customer's intention to adopt the technology. Several studies have suggested that information security is a barrier to the broad adoption of mobile payments (Chang, 2014;Tse et al, 2019). Khalilzadeh et al (2017) examined the intention to use mobile payment and discovered that security is the most influential predictor of Nearfield communication-based mobile payment usage.…”

Section: Migration and Financial Transactionsmentioning

confidence: 99%

“…Earlier studies have analyzed the adoption of mobile money transfer services and revealed several factors that impact the acceptance of mobile financial services. Two constructs have also been confirmed as determinants affecting the intention of other mobile financial services, such as mobile banking and mobile payment (Chang, 2014;Khalilzadeh, Ozturk, and Bilgihan, 2017;Le, Ngo, Trinh, and Nguyen, 2020;Rind et al, 2017;Singh and Srivastava, 2018;Tse et al, 2019).…”

Section: Introductionmentioning

confidence: 98%

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Migration and financial transactions: factors influencing mobile remittance service usage in the pandemic

Chang

Benson

2022

ITP

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PurposeIn the global migration crisis COVID 19 had devastating consequences. Workers were confined to their locations due to travel restrictions and working from home became “working away from home” for millions of migrant workers. Mobile financial services emerged as key to livelihood of the mobile remittance recipients. It is essential for service providers to gain insights of users' motives to use mobile remittance services.Design/methodology/approachThis study proposed the model by extending unified theory of acceptance and use of technology (UTAUT) model and integrating by perceived cost (PC) and perceived security (PS). Based on the survey data (n = 344) the proposed model was tested using analysis of variance (ANOVA) analysis.FindingsThe findings reveal that performance expectancy, effort expectancy, PC and PS affect the users' behavioral intention (BI) to use mobile remittance applications. Social influence nonsignificantly affects the BI and there is no significant influence of facilitating conditions on user behavior.Originality/valueThe volume of migrant workers preCOVID 19 reached 3.5% of the global population, the shear number of unprotected workers plunged into devastation by the COVID-19 impact is huge to cause an economic meltdown. Under the pandemic crisis conditions, the findings provide several practical implications on how service providers could improve their products and services to increase mobile remittance applications usage.

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Section: Research Model and Hypothesesmentioning

confidence: 99%

Section: Migration and Financial Transactionsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 98%

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Migration and financial transactions: factors influencing mobile remittance service usage in the pandemic

Chang

Benson

2022

ITP

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“…According to results of the research study of Tse et al (2019), more attention has to be paid to security factors, while the main factors identified as affecting customers' adoption of m-payment products are risk issues, age and gender, and finally the type of mobile payment platforms. Furthermore, results of Harris et al (2019) review analysis supported the previous study from Dahlberg et al (2015).…”

Section: Umbrella Reviewmentioning

confidence: 99%

Mapping Mobile Payment Adoption: Customers’ Trends and Challenges

Saprikis¹,

Vlachopoulou²

2021

IJBM

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The continuous advancement of the mobile technology industry and the wide acceptance of mobile devices worldwide have provided great prospects to customers regarding their monetary transactions. As a result, numerous individuals use their mobile devices, mainly their smartphone; to pay online and even more are expected to take advantage of the mobile payments in the near future. This study conducts an up-to-date review to survey the landscape of individuals’ behavioral intention to adopt m-payments systems and services in the last five years (2015-2019 period). In specific, the aim of this review paper is twofold. First, it collects and summarizes the review papers that focus on customers’ m-payment adoption intention as an umbrella review. Second, it analyzes all recently top quantitative primary research papers that examined the aforementioned topic and presents a detailed examination of their objectives and research outcomes as a scoping review. Both of these analyzes are expected to increase the understanding of m-payments adoption and their underlying factors that influence individuals’ decision to adopt them, as well as reveal research gaps. Consequently, the paper aims to be a useful tool for mapping the research trends in current literature regarding mobile payment.

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Factors Affecting Customer Acceptance of Mobile Payment

Cited by 2 publications

References 36 publications

Migration and financial transactions: factors influencing mobile remittance service usage in the pandemic

Migration and financial transactions: factors influencing mobile remittance service usage in the pandemic

Mapping Mobile Payment Adoption: Customers’ Trends and Challenges

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