Factors affecting consumer stickiness to continue using mobile applications

Fang, I-Chan; Fang, Shih‐Chieh

doi:10.1504/ijmc.2016.078720

Cited by 29 publications

(36 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…However, the influence of EE does not have a strong influence on PE, SI and CI. These results are against previous findings ( Fang and Fang, 2016 ; Kim and Malhotra, 2005 ; Marinković et al, 2020 ), but consistent with results from Yuan et al (2016) and Chopdar and Sivakumar (2019) . Because users gained enough experience from their previous usage of FDAs, the recognition and familiarity of FDAs will increase by their usage experience.…”

Section: Discussionsupporting

confidence: 92%

“…Effort expectancy (EE) as a fundamental variable of UTAUT is defined as the degree of ease associated with users' utilisation of a certain technology ( Venkatesh et al, 2003 ). EE positively affects users' continuance usage intention of using mobile apps ( Kang, 2014 ; Fang and Fang, 2016 ), and has also been proved on FDAs ( Ray et al, 2019 ). Specifically, in this study, EE refers to users’ perceived easiness of using FDAs generating higher continuance intentions to use them during the COVID-19 pandemic.…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 92%

See 1 more Smart Citation

What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?

Zhao

Bação

2020

International Journal of Hospitality Management

335

358

View full text Add to dashboard Cite

Highlights Investigating factors affecting users’ continuance intention of using food delivery apps during COVID-19 pandemic period. Proposing a comprehensive model integrating UTAUT, ECM and Task-technology fit model. Explaining users’ continuance usage intention is determined by their technological and mental perceptions. Perceived task-technology fit formulates users’ perceptions when the technology’s functions meeting their requirements.

show abstract

Section: Discussionsupporting

confidence: 92%

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 92%

What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?

Zhao

Bação

2020

International Journal of Hospitality Management

335

358

View full text Add to dashboard Cite

show abstract

“…Almost 30% of the apps available in the app stores are for games and entertainment. Social networking app usage is moderated by gender and age (Fang and Fang, 2016;Hwang et al, 2016).…”

Section: The Literaturementioning

confidence: 99%

User's perceptions of perceived usefulness, satisfaction, and intentions of mobile application

Eveleth

Stone

2020

IJMC

View full text Add to dashboard Cite

Mobile applications (apps) have become ubiquitous in our daily lives. This research is focused on users' perceptions of mobile apps' usefulness and the influence they have on user satisfaction and intentions toward these mobile apps. The data was collected via a questionnaire, with 121 responses, by students enrolled in business courses at a medium-sized university in the USA. Using structural equation modelling, self-efficacy of mobile apps and two of the three perceived usefulness measures significantly influenced satisfaction. Mobile app use also facilitated information seeking and social relationships to influence perception of satisfaction with these apps. A discussion of these results and conclusions are also provided.

show abstract

“…Continuance, the state of the app remaining on the device and in use, depends on its meeting expectations of perceived value during first-time use (Karahanna et al 1999). Habit formation develops from frequent use and usefulness concluded from actionoutcome associations (Oliver, 1980;Sheth et al 1991;Aarts et al 1997;Ouellette and Wood 1998;Limayem et al 2007;Fang and Fang 2016;Lingawi et al 2016).…”

Section: Continuance and Habit Formationmentioning

confidence: 99%

“…Trust and loyalty in the customer-brand relationship is founded partly on customer engagement (So et al 2016) but also on perceived value and satisfaction with the product (Fornell et al 1996;Cronin et al 2000;Venkatesh and Davis 2000;Bardhan et al 2010;Wang 2014). Aside from trust in the agency producing the app, trusted messengers, typically from key constituencies, via word of mouth are also key to preserving a trusted brand (Oliver 1980;Ouellette and Wood 1998;Limayem et al 2007;Fang and Fang 2016).…”

Section: Continuance and Habit Formationmentioning

confidence: 99%

Development and Launch of a Comprehensive Fish and Wildlife Reporting Mobile Application

Flamm

2019

Journal of Fish and Wildlife Management

View full text Add to dashboard Cite

This paper describes the conception, development, launch, marketing, and maintenance of the Florida Fish & Wildlife Conservation Commission Reporter (FWC Reporter), a mobile application (app) that the public can use to report fish and wildlife and environmental concerns to appropriate state agency offices. The FWC Reporter, launched in February 2018, is the first comprehensive reporting app developed by a fish and wildlife agency in the United States that we are aware of. On the basis of a consumer concept test and library research, the app's design incorporates elements of fast and frugal heuristics and inductive decision theory. The FWC developed this version of the app in-house with an open-source development package, and involves primarily email and telephone to send reports and facilitate communication with agency staff. From February 2018 through December 31, 2018, the FWC recorded over 1,000 downloads on Android and 4,308 on Apple devices, and 258 emailed reports. Since fish and wildlife reporting apps do not provide clear benefit to the user (low value proposition), it is crucial that offices receiving reports are proactive in building and maintaining their own reporting constituency. Engagement with the public is not only through active recruitment of app users, but also following up after a report is made so that the users know their efforts are appreciated. Two FWC programs demonstrated successful engagement, horseshoe crabs Limulus polyphemus and fish kills, as they received the most email reports. Other topics for any conservation or fish and wildlife agency to consider when developing their own reporting mobile app include download intention, adoption, continuance, habit formation, public and organizational acceptance, and marketing.

show abstract

Factors affecting consumer stickiness to continue using mobile applications

Cited by 29 publications

References 19 publications

What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?

What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?

User's perceptions of perceived usefulness, satisfaction, and intentions of mobile application

Development and Launch of a Comprehensive Fish and Wildlife Reporting Mobile Application

Contact Info

Product

Resources

About