Facing up to ‘challenging behaviour’: a model for training in staff–client interaction

Abstract

Challenging behaviour should be considered as a product of several intertwined factors: the actors involved - nurses, clients and others - and the situation in which the behaviour occurs, including its culture and working practices and physical environment.

Supporting the education of pupils with profound intellectual and multiple disabilities: the views of teaching assistants regarding their own learning and development needs

“…This reflects findings at the majority of educational and care establishments which support individuals with more complex learning disabilities (Farrell, Shafiei & Salmon, 2010;Hastings, 2005): 'It's very basic, the training, and we don't have basic students; we have little layered onions' (I1 TA). This reflects findings at the majority of educational and care establishments which support individuals with more complex learning disabilities (Farrell, Shafiei & Salmon, 2010;Hastings, 2005): 'It's very basic, the training, and we don't have basic students; we have little layered onions' (I1 TA).…”

Distress experienced by nurses in response to the challenging behaviour of residents – evidence fromGerman nursing homes

“…At the same time, further longitudinal research is needed to investigate ways of supporting nurses in their interaction with residents with challenging behaviour (Farrell et al . ). Interventions may focus on the needs of both the residents and the nurses, thus enhancing the well‐being and the work ability of nurses and, in turn, ensure that they continue working in their chosen profession.…”

Emotional Labour of Caregivers Confronted With Aggressive Brain-injured Patients

“…anger, fear, guilt), and anxiety and are given additional workloads (Jenkins, Rose, & Lovell, 1997). To preserve the caring relationship with the patient who presents difficult behaviours, caregivers must work on their own emotions (Farrell, Shafiei, & Salmon, 2010). The expression of emotions obeys rules of emotional display, that is to say, social conventions dictating the emotions that must be expressed in a given situation and how to express them.…”