Facilitating empowerment and stimulating scholarly dialogue using the World Caf&amp;eacute; Model.

Delaney, Colleen; Daley, Karen M.; Lajoie, Debra

doi:10.3928/01484834-20060101-10

Cited by 13 publications

(4 citation statements)

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“…The idea of using a Café environment is to relax participants and explore topics of interest (Delaney, Daley and Lajoie, 2006) by encouraging a conversation which is meaningful and relevant (Pagliarini, 2006), sharing knowledge through experience, and sharing understanding (People and Participation, 2008). Through this, it is anticipated that participants will build a community (Schieffer et al , 2004b) and bring depth to the topic (The World Café, 2008), allowing for the production of rich data.…”

Section: Resultsmentioning

confidence: 99%

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Using World Café and drama to explore older people's experience of financial products and services

Ritch

Brennan

2010

Int J Consumer Studies

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This article examines a novel strategy to get older people talking about their financial needs and equity release. A questionnaire was used to identify issues which were then written into a drama on equity release products and bank accounts. This dramatic representation of the issues preceded discussion among older people at a World Café event -a format that involves a series of circulating focus groups where concepts can be discussed in depth and recorded. The drama offered an initial stimulus of alternative and opposing opinions and facilitated conversation about financial products and services which are often considered uninteresting and private. The aim was to record ideas in the discussions that would benefit the production and design of innovative financial products that would meet the needs of people over 50 years.Further, as a technique, the combination of drama, used to stimulate discussion, and the World Café format, to obtain and record consumer opinions, arguably offers innovative options to researchers in other sectors of product or service consumption.

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Section: Resultsmentioning

confidence: 99%

“…. .’ (Delaney et al ., 2006, p. 46). It was argued that participants not only enjoyed the event, but also engaged in ‘lively conversations’ which enhanced the findings.…”

Section: The World Café Approachmentioning

confidence: 99%

Using World Café and drama to explore older people's experience of financial products and services

Ritch

Brennan

2010

Int J Consumer Studies

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“…Plenary sessions followed the World Café method, which facilitates conversations and cross-pollination of ideas in large groups (Delaney et al, 2006; Wiley et al, 2018). Specific questions designed to guide World Café conversations were based on works by Gunnlaugson et al (2013), Scharmer (2009), and Scharmer and Kaeufer (2010), and are explained below.…”

Section: Methodsmentioning

confidence: 99%

Shared strategic reflection process by a higher education institution: A case study

García‐Feijoo

Alcañiz

Eizaguirre

2021

Management in Education

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Business schools face social, economic, cultural, and technological changes that require constant rethinking not only of teaching and learning, but also of leadership and management. In contrast to traditional strategic planning models, this article proposes a new participatory approach for the university community, arriving at a common story and visualizing an exciting future for the school. Applying case study methodology, the paper describes a process of shared strategic reflection at a century-old European business school by following Otto Scharmer's Theory U. The process enabled achievement of shared definitions of vision, values, lines of progress, and strategic projects, and the study itself improved the participants’ perception of the process and its impact on a shared vision's generation. After process implementation, and as a general conclusion, Theory U contributed to promoting shared strategic reflection, with results that are very valuable in the highly uncertain, challenging environment in which business schools are immersed.

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“…Delaney et al . (2006, p. 46) describe the World Café, a specialized form of the focus group approach to data collection, as enabling the exploration of current issues through ‘a living network of collaborative dialogue around questions that really matter’, and found that participants not only enjoyed the event, but also engaged in ‘lively conversations’, which enhanced the findings.…”

Section: World Cafémentioning

confidence: 99%

Capturing the voice of older consumers in relation to financial products and services

Brennan

Ritch

2010

Int J Consumer Studies

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The purpose of this pilot study was to focus on the suitability of selected financial products for older people. Bank accounts and equity release products were selected for this study by an expert advisory panel. New marketing initiatives are being used to promote bank accounts, including forms of insurance, for the '50+' market. Also, older people are now expected to provide for their retirement and it is anticipated that equity release will be one product which may be used to fund and maintain consumer lifestyles. In the first phase of the study, a questionnaire was distributed to 152 people aged over 50 years in Scotland. Eighty-three were completed, a response rate of 55%. The results informed the development of questions for the second phase which were discussed with 46 participants via the World Café in June 2008, enabling a deeper insight into their opinions. The research found that consumers had lost trust in financial product and service providers because of the perceived excessive profits of banks and lack of customer service. Further, many products and services were prohibited for or incurred extra costs to those aged over 60 or 65 years, leaving limited choices, and equity release products were seen as a last resort for those in financial difficulty. Although the profitability of banks has changed dramatically since the completion of data collection, the issues identified by older consumers in Scotland will be of international interest. The demographic changes resulting in an increasing proportion of elderly people in the population are reflected throughout the UK and many Organisation for Economic Co-operation and Development countries. Similar financial products and services, which were the focus of this study, are promoted internationally, offering opportunities to replicate the research methods.

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Facilitating empowerment and stimulating scholarly dialogue using the World Café Model.

Cited by 13 publications

References 0 publications

Using World Café and drama to explore older people's experience of financial products and services

Using World Café and drama to explore older people's experience of financial products and services

Shared strategic reflection process by a higher education institution: A case study

Capturing the voice of older consumers in relation to financial products and services

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