Extinguishing a Fictional Fire: Responding to Emotional and Misinformed Audiences

Woods, Chelsea L.

doi:10.1057/s41299-021-00125-5

Cited by 3 publications

(3 citation statements)

References 45 publications

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“…However, with the advent of social media platforms, other stakeholders’ opinions and experiences are increasingly influential in shaping audiences’ perceptions of organizations. Damaging information shared on social media can trigger a crisis, especially since events reported by customers, employees, or other constituents on these platforms are routinely picked up by traditional media outlets, further amplifying their impact (Coombs, 2018; Wang et al, 2021; Woods, 2022). For example, in June 2023, a Twitter account associated with the Starbucks Workers Unite union reported that “in the middle of Pride Month, Starbucks bans Pride decorations in stores across the United States,” (Hays, 2023).…”

Section: Theoretical Developmentmentioning

confidence: 99%

Rumor has it: CEO gender and response to organizational denials.

Montgomery,

Cowen

2024

Journal of Applied Psychology

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The ambiguous credibility of online allegations can pose a significant threat to an organization’s reputation, relationships with stakeholders, and future performance. As a result, addressing false or misleading allegations has emerged as an important priority among corporate executives. In this research, we examine how CEO gender influences the effectiveness of different types of denial responses in the wake of rumor crises. We find that, after reading damaging allegations about an organization, consumers react more favorably to denials issued by male versus female CEOs. We argue that this is attributable to the dominance that characterizes denial responses, which results in a greater (negative) expectancy violation for female (vs. male) CEOs issuing such statements. Such violations result in lower trust in, and less willingness to do business with, organizations led by women (vs. men) who issue a denial response. We show that these relationships are moderated by increased prescriptive agency (i.e., clarified denials) and the attribution of the response (i.e., to the CEO vs. organization). Taken together, our findings have implications for theory on agentic characteristics, crisis communication, and female leadership, as well as practical implications for how all organizations can adopt more effective crisis responses.

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Section: Theoretical Developmentmentioning

confidence: 99%

Rumor has it: CEO gender and response to organizational denials.

Montgomery,

Cowen

2024

Journal of Applied Psychology

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“…The inconsistent findings may be attributed to the different natures of the paracrises they examined. Considering the importance of cluster-specific response recommendations, recent scholarly efforts have begun to investigate response strategies for faux pas and collateral damage via case studies (Woods, 2021; Bogomoletc, 2019). Still, more case studies are needed to explore all paracrisis clusters’ connections with response strategies.…”

Section: Responding To Paracrisis Clustersmentioning

confidence: 99%

“…For example, while some advised against applying traditional crisis response strategies to paracrises (Kim et al, 2016), others have demonstrated the effectiveness of doing so (e.g. Woods, 2021).…”

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confidence: 99%

Identifying and responding to social media risks: towards an organizational paracrisis communication framework

Chen

Holladay

2022

CCIJ

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PurposeThis paper seeks to advance paracrisis research by clarifying paracrises’ distinct features and developing typologies of paracrises and response strategies with strong external validity.Design/methodology/approachA case series study of 143 paracrises systematically selected from various news and trade sources was conducted to build an organizational paracrisis communication framework that connects paracrisis clusters with paracrisis response strategies.FindingsResults of the study attest to the validity of the paracrisis concept by demonstrating refined paracrisis clusters’ connections with refined paracrisis response strategies.Research limitations/implicationsThis study enriches paracrisis research by refining the paracrisis definition, paracrisis clusters and response strategies. Its rigorous descriptions of how organizations address paracrises distinguish paracrisis response strategies from traditional crisis response strategies and generate rich possibilities for future analytic investigations.Originality/valueAs perhaps the first empirical attempt to build a comprehensive framework of organizational paracrisis communication, this descriptive study lays the groundwork for the burgeoning paracrisis communication research.

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Crisis Management and Social Media Platforms

Selvakumar

Babu

2023

Advances in Social Networking and Online Communities

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Performing crisis management (CM) through social media platforms (SMP) is the modern way of handling crisis events. The chapter aims to identify core research on CM along SMP. By employing bibliometric network analysis, the authors aim to review published works in Scopus-indexed journals from the year 2019 to 2023. Scopus database and VOS (visualizing scientific landscapes) viewer have been combinedly used to identify the most influential journals, top-ranking countries, and institutions, most cited articles, most occurred keywords, and the pattern of authorship in CM along SMP publications. The present study undertakes a pioneering bibliometric analysis aimed at exploring scholarly publications on the field of CM facilitated through SMP. To the authors' knowledge, this work is the first study to use a bibliometric approach to research this area, thereby contributing to the nascent literature on the subject. The unique insights garnered from this analysis are expected to provide valuable guidance to researchers and scholars interested in this emerging field.

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Extinguishing a Fictional Fire: Responding to Emotional and Misinformed Audiences

Cited by 3 publications

References 45 publications

Rumor has it: CEO gender and response to organizational denials.

Rumor has it: CEO gender and response to organizational denials.

Identifying and responding to social media risks: towards an organizational paracrisis communication framework

Crisis Management and Social Media Platforms

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