Extending the Situational Crisis Communication Theory: The Impact of Linguistic Style and Culture

Guerber, Amy J; Anand, Vikas; Ellstrand, Alan E.; Waller, Matthew A.; Reychav, Iris

doi:10.1057/s41299-019-00081-1

Cited by 8 publications

(4 citation statements)

References 73 publications

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“…CSR reporting, see Bebbington et al., 2008) and reactive communication strategies available to firms when they are embroiled in CSI accusations (e.g. Benoit, 1995; Guerber et al., 2019; Kline et al., 2009; see also McDonnell and King, 2013). Notably, Coombs (2007) proposed that response strategies likely varied in their degree of compassion for the victims (i.e.…”

Section: Methodsmentioning

confidence: 99%

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The social regulation of corporate social irresponsibility: Reviewing the contribution of corporate reputation

Nardella

Brammer

Surdu

2022

Int J Management Reviews

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Whilst it is assumed that stakeholders penalize and deter corporate social irresponsibility (CSI), instances of CSI persist. Correspondingly, the literature on social regulation—which describes how non‐governmental stakeholders exert their regulatory influence on organizations—remains fragmented. To act as a springboard for future studies, this review examines the contribution of corporate reputation to our understanding of how CSI is socially regulated. Our analysis of a large (n = 448 studies) multidisciplinary body of literature unearths a set of nuanced relationships between CSI and corporate reputation. We synthesize a conceptual framework in order to map the diverse landscape of literature and its contributions. We then highlight important gaps among—as well as between—research streams to present a future research agenda. Accordingly, this review contributes to closing ‘the loop’ between CSI, corporate reputation and social regulation, thereby opening up new pathways for future research.

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Section: Methodsmentioning

confidence: 99%

“…It is also recommended that messages should be adapted to the national, cultural context in which they are delivered (cf. Guerber et al, 2019). The effectiveness of communications strategies may, in turn, also be influenced by the prior reputation of the firm (e.g.…”

Section: The Micro-foundations Of the Corporate Reputation-performanc...mentioning

confidence: 99%

The social regulation of corporate social irresponsibility: Reviewing the contribution of corporate reputation

Nardella

Brammer

Surdu

2022

Int J Management Reviews

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“…Given its prominent position in the literature on negative corporate events, SCCT has been applied to a large number of contexts (Coombs, 2007a(Coombs, , 2007b(Coombs, , 2016Guerber et al, 2020). Overall, there is much empirical support for SCCT, but findings have been mixed (Ma & Zhan, 2016).…”

Section: Scct and Its Assumptions On Responsibility Attributionmentioning

confidence: 99%

Firms' responses to environmental misconduct accusations under the condition of contested practice complexity: Evidence from the palm oil production industry

2023

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Public accusations of misconduct by environmental organizations exert reputational pressure on firms. The targeted firms are thus faced with the decision of responding accommodatively or defensively. Situational crisis communication theory (SCCT) holds that such accusations require an accommodative response to reduce the reputational threat. However, defensive response behavior is frequently observed, and insights from the sociocognitive perspective explain that corporate conceptualizations of the contested practice (and hence threat) shape targets' responses. We integrate and extend prior research by (1) explicating the need for attention to the condition of contested practice complexity and (2) theoretically developing and empirically testing (using a sample of palm oil producers accused of illegal deforestation by Greenpeace) the impact of targeted firms' engagement in environmental alliances and past environmental misconduct experience, two key manifestation variables of practice meaningfulness. Overall, in line with calls for a more comprehensive understanding, we provide new insights into the question of when and why targeted firms respond accommodatively or defensively to environmental organizations' demands that they change their practices.

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“…The findings of the study refocus attention on the two base responses identified as precursors to the application of situational crisis communication theory (Coombs, 2007). The "instructing" and "adjusting" information responses are often either dropped entirely or barely garner a cursory nod by the researchers in preference for the "reputation management" response by the organizations (e.g., Olsson, 2014;Cheng, 2018;Guerber et al, 2020; see also Cheng, 2018). Coombs (2007) writes, "crisis managers must begin their efforts by using communication to address the physical and psychological concerns of the victims" (p. 165).…”

Section: Content Of Communication During the Crisismentioning

confidence: 88%

Twitter Mediated Sociopolitical Communication During the COVID-19 Pandemic Crisis in India

et al. 2021

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While Twitter has grown popular among political leaders as a means of computer-mediated mass media communication alternative, the COVID-19 pandemic required new strategies for socio-political communication to handle such a crisis. Using the case of India, which was one of the worst-hit countries and is also the world’s largest democracy, this research explicates how political leaders responded to the COVID-19 crisis on Twitter during the first wave as it was the first time such a crisis occurred. Theoretical frameworks of discursive leadership and situational crisis communication theory have been used to analyze interactions based on the usage patterns, the content of communication, the extent of usage in relation to the severity of the crisis, and the possible role of leaders’ position along with the status of their political party. The sample consisted of tweets posted by six prominent political leaders in India across the four consecutive lockdown periods from 25th March to 31st May 2020. A total of 4,158 tweets were scrapped and after filtering for retweets, the final dataset consisted of 2,809 original tweets. Exploratory data analysis, sentiment analysis, and content analysis were conducted. It was found that the tweets had an overall positive sentiment, an important crisis management strategy. Four main themes emerged: crisis management information, strengthening followers’ resilience and trust, reputation management, and leaders’ proactiveness. By focusing on such discursive aspects of crisis management, the study comprehensively highlights how political interactions on twitter integrated with politics and governance to handle COVID-19 in India. The study has implications for the fields of digital media interaction, political communication, public relations, and crisis leadership.

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Extending the Situational Crisis Communication Theory: The Impact of Linguistic Style and Culture

Cited by 8 publications

References 73 publications

The social regulation of corporate social irresponsibility: Reviewing the contribution of corporate reputation

The social regulation of corporate social irresponsibility: Reviewing the contribution of corporate reputation

Firms' responses to environmental misconduct accusations under the condition of contested practice complexity: Evidence from the palm oil production industry

Twitter Mediated Sociopolitical Communication During the COVID-19 Pandemic Crisis in India

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