Extending the notion of customer value to surfing camps

Wilson, B; Rita, Paulo; Barrios, Andrés; Popp, Bastian

doi:10.1016/j.heliyon.2021.e07876

Cited by 2 publications

(1 citation statement)

References 52 publications

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“…The findings were consistent with the results of prior studies on tourist loyalty (e.g. [ 42 , 70 , 100 , 114 ]), suggesting that the conclusions obtained by integrating the meta-analysis were accurate and scientific. Loyalty is not only affected by these five factors, but also the five factors have different degrees of influence on loyalty.…”

Section: Discussionsupporting

confidence: 89%

The five influencing factors of tourist loyalty: A meta-analysis

Wang

2023

PLoS ONE

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Background The factors influencing tourist loyalty are widely highlighted in the literature. However, we find that the relationship between some influencing factors and loyalty is still inconsistent, and we don’t yet know the strength and magnitude of the relationships. To address this issue, this study examined a meta-analysis of the five factors (satisfaction, motivation, perceived value, perceived quality, and experience quality) influencing tourist loyalty and its sub-dimensions. Methods The samples included articles from major academic databases, including Web of Science, Wiley Online, EBSCO, SAGE, Taylor and Francis, and Elsevier. Studies written in Chinese were retrieved from CNKI.com. We used the following keywords for retrieval: loyalty, behavioral intention, recommendation intention, word-of-mouth, revisit intentions, intention to revisit, willingness to recommend, and similar related terms. Conceptual and empirical studies published between January 1989 and September 2021 were extracted. To test whether there was publication bias, we used Fail-Safe-Number (FSN) to verify the stability of the results. The homogeneity test of the selected statistical model was based on the Q test and I2. The results were obtained by combining multiple single effect values into the combined effect value. Results We developed 21 hypotheses and proposed a theoretical framework and analyzed 114650 accumulated sample sizes from 242 independent empirical studies. Among the 21 hypotheses proposed in this paper, the remaining 20 hypotheses have been proved except for hypothesis H6. Conclusions The findings showed that the five factors had varying degrees of positive and significant relationships with tourist loyalty and its sub-dimensions. In the descending order of effects, the five factors are degree of satisfaction, quality of experience, perceived value, perceived quality and motivation. We discussed the significance of the meta-analysis, theoretical and practical implications for destination marketing.

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Section: Discussionsupporting

confidence: 89%

The five influencing factors of tourist loyalty: A meta-analysis

Wang

2023

PLoS ONE

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How Does Ergo-Functional Value Resonance Enhance Intention to Use? An SDL Perspective

Rini,

Ferdinand

2023

Int. J. Innovation Technol. Management

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This research was conducted to fill the research gap between perceived ease of use and intention to use by exploring the Service-Dominant Logic Theory in the development of ergo-functional value resonance. The process involved surveying 352 MacBook users through Instagram. The data obtained were processed using AMOS 23 and the results showed the possibility of ergo-functional value resonance serving as a mediator between perceived ease of use and intention to use. This research contributes to the perspective of Service-Dominant Logic, which regards the product as a medium for value exchange, with the actual value being the functional aspect of the product.

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Extending the notion of customer value to surfing camps

Cited by 2 publications

References 52 publications

The five influencing factors of tourist loyalty: A meta-analysis

The five influencing factors of tourist loyalty: A meta-analysis

How Does Ergo-Functional Value Resonance Enhance Intention to Use? An SDL Perspective

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