Extending the Multilevel Theory of Team Decision Making: Effects of Feedback and Experience in Hierarchical Teams

Hollenbeck, John R.; Ilgen, Daniel R.; LePine, Jeffery A.; Colquitt, Jason A.; Hedlund, Jennifer

doi:10.5465/256907

Cited by 50 publications

(68 citation statements)

References 18 publications

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“…First, almost all studies examined the dynamics of individual interruptions for individuals within dyads and groups. Second, a single study examined the effects of individual interruptions on group outcomes (Hollenbeck et al, 1998). To a large extent, the studies reviewed above ascribed to the contextualization view of context, which focuses on an individual's experience of interruptions within the context of a larger social setting, rather than explicitly integrating context into the theoretical models.…”

Section: What Do We Know About Technology Interruptions and Context?mentioning

confidence: 99%

“…This category shows implicitly that different interruptions have distinct performance effects. Whereas interventions exhibit positive effects, such as enhancing team decision-making accuracy (Hollenbeck et al, 1998), intrusions exhibit negative effects such as increased decision time (Miller, 2002) and reduced decision quality (Heninger et al, 2006). Performance effects can also vary with respect to a social structure dimension of context (Johns, 2006) that considers the different perspectives of the interruption source and target.…”

Section: What Do We Know About Technology Interruptions and Context?mentioning

confidence: 99%

“…Note that while most of the time contextual effects are conceptualized as flowing from the top down, the direction can also flow in the opposite direction, because "individuals can sometimes provide contextual influence for organizations" (Johns, 2001, p. 32). Effects of individual process interventions on group decision quality (Hollenbeck et al, 1998) Effects of collective-level HCI phenomena on individuals within groups (or within dyads) Effects of group size on group member satisfaction with EMS use (Dennis et al, 1990b) …”

Section: Research Question 2 (Rq2): What Are the Various Forms Of Cromentioning

confidence: 99%

“…Less common were studies -mostly on the effects of interruptions -that focused on the individual within a group (Heninger et al, 2006, Miller, 2002, Schultze and Vandenbosch, 1998, Weisband et al, 2007. A single study explicitly examined the group level, and found positive effects of interventions on team decisionmaking accuracy (Hollenbeck et al, 1998). In fact, theirs was a cross-level study because it modeled the effects of individually-experienced interruptions on overall group performance.…”

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confidence: 99%

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A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

Addas¹

2010

THCI

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This paper contributes to the discussion on future directions of Human-Computer Interaction in Information Systems (HCI/MIS) research by explicating the role of task-and social context. We show that context has not been sufficiently engaged, and argue why it is important to pay more attention to it in theory and design of future HCI/MIS research. Drawing on examples from the core HCI area of technology interruptions, we formulate a set of general research questions and guidelines, which allow us to represent the context of multiple users in continuous collaboration with multiple tools while working on tasks that are intertwined within business processes. These guidelines will generate new insights for HCI/MIS research and allow us to develop research that captures the changing nature of the computing environment. INTRODUCTIONThis research commentary contributes to the discussion on future directions of Human-Computer Interaction research in Information Systems (HCI/MIS), which was spawned by the keynote panel discussion at the 2009 SIG HCI workshop. Specifically, this paper explicates the concepts of task context and social context as critical factors to be considered in both HCI/MIS theory development and design, and develops a set of guidelines that can be used to frame a research agenda. To achieve this objective, the paper first briefly discusses the state of HCI/MIS research. Then, to make the analysis more concrete, it draws upon the core HCI area of technology-based work interruptions (hereafter referred to as technology interruptions) to show how such research can gain from explicating the complex context, in which multiple individuals are simultaneously interacting with multiple technologies to perform a set of intertwined tasks. With help from this analysis, the paper concludes with a set of research questions and guidelines for future HCI/MIS research. A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions Research Commentary THE NEED FOR CONTEXT IN HCI/MIS RESEARCH What is HCI/MIS research?HCI research is multidisciplinary by nature, incorporating a vast number of efforts from fields such as computer science, psychology, sociology, anthropology, ergonomics, and engineering, among others. In this paper, we restrict our focus on HCI research from an IS perspective (HCI/MIS), which is mostly published in IS journals, IS conference proceedings, and specialized HCI journals. We adopt Zhang and Li's definition of HCI/MIS research as research that is "concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts" (Zhang and Li, 2005, p. 228). This definition distinguishes HCI/MIS research from other HCI research areas by virtue of its focus on business tasks, and particularly their meaningfulness from an organizational perspective (Galletta et al., 2003, Zhang et al., 2002. As Zhang and Galletta stated, "The MIS researcher's perspective affords special importance t...

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Section: What Do We Know About Technology Interruptions and Context?mentioning

confidence: 99%

Section: What Do We Know About Technology Interruptions and Context?mentioning

confidence: 99%

Section: Research Question 2 (Rq2): What Are the Various Forms Of Cromentioning

confidence: 99%

mentioning

confidence: 99%

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A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

Addas¹

2010

THCI

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“…We believe that the quality of relevant information, industry and management experience represented by a director's PC will contribute to the richness of the exchange and quality of interaction. According to Hollenbeck et al (1998), 'the degree to which each team member has all the information necessary to perform their role in the team process … is the most critical variable' in team success (Hollenbeck et al, 1998). Therefore, we posit that:…”

Section: Theory and Hypothesesmentioning

confidence: 99%

Improving corporate performance by enhancing team dynamics at the board level

Charas

2014

Int J Discl Gov

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Applying a team effectiveness framework to the performance of student case teams

Werner

Lester

2001

Human Resource Dev Quarterly

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This study predicted the performance of 107 student case teams from ten sections of a management class by using a measure of team structure and four measures of team process. Satisfaction with the team was significantly and positively related to team structure and three of the process variables. In contrast, although team structure and team spirit were significantly and positively related to grade (on the case project), social support was significantly but negatively related to grade. This article compares student teams and work teams and discusses implications for organizational training and management education.The past decade has been marked by environmental turbulence and change in both public and private organizations. Global competition has intensified and extensive corporate restructuring has occurred, as many organizations seek to reposition themselves to survive and thrive in the present decade and beyond. An increasing number of organizations are using flatter organizational structures. Often this is coupled with increased efforts to shift more responsibility and decision making downward in organizations. Part of this shift has been toward the implementation of self-directed work teams (Cohen, 1993). In light of this trend, recent research has emphasized teams and teamwork (Hollenbeck and others, 1998;Kirkman and Rosen, 1999;Mohrman, Cohen, and Mohrman, 1995;Wageman, 1995).Within the realm of education, a great deal of research has been undertaken since the 1970s in the area of "cooperative learning," that is, placing students in groups for the purpose of improving academic achievement and fostering intergroup relations. In a review of this literature (primarily covering elementary education), Slavin (1980) found positive outcomes for achievement (that is, grade), mutual concern among students, and improved race relations.

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Extending the Multilevel Theory of Team Decision Making: Effects of Feedback and Experience in Hierarchical Teams

Cited by 50 publications

References 18 publications

A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

Improving corporate performance by enhancing team dynamics at the board level

Applying a team effectiveness framework to the performance of student case teams

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