Extending an e-Government Service Measurement Framework to m-Governement Services

Georgiadis, Christos K.; Stiakakis, Emmanouil

doi:10.1109/icmb-gmr.2010.31

Cited by 19 publications

(16 citation statements)

References 6 publications

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“…Carrots, in the case of m-government, can be understood as economic means in kind that according to Vedung [14] are perceived as provision of goods and service. The capacity to provide services through smart phone applications and GPS service has been explained by many researchers in the field [2,12,15,16]. The regulatory power of m-government is interlinked with information provision to the residents.…”

Section: Mobile Government For More Effective E-governmentmentioning

confidence: 99%

Upstream Social Marketing for Implementing Mobile Government

2019

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This article analyses the main aspects of upstream social marketing for the implementation of mobile government (MGov). The methodology of current research is based on the systematic literature review in the fields of MGov and social marketing. According to our findings, most researchers investigated MGov from the side of citizens (consumers) and emphasised the benefits to them while changing their attitudes and behaviours in employing mobile applications. However, as there is a lack of research from the side of governmental bodies, in this paper we were looking for new meanings, attitudes and values from their perspective. Limitations of employment of MGov occur due knowledge gap among decision makers and public policy formers (upstream audience). Therefore, we argue that upstream social marketing for the upstream audience would bring success in faster MGov implementation. Specific social marketing would be mostly valuable on the municipal level that is the closest substance to the society. Thus, in our paper, we emphasise the benefit of the MGov for the local upstream audience and propose possible external marketers as well as the motivating theses based on the 7P of marketing mix (consisting of seven P elements: Product, Price, Place or physical evidence, Promotion, Participants or people, Processes, Political power) for the successful MGov on municipal level. Evolution of mobile technologies influences all public areas in both developing and developed countries. Rapid changes in marketing of mobile technologies have turned to the creation of new abilities in both e-government and e-participation. Connectivity of mobile phone and internet has developed the phenomenon of m-government that fostered transformation of public services [1]. Goyal and Purohit [1], Trimi and Sheng [2], Almarashdeh and Alsmadi [3], Mpinganjira [4] revealed many advantages of mobile government (later in this paper-MGov) such as better and faster availability, more personalization and democracy, real in time dialog, cost effectiveness and simplicity, corruption prevention, emergency response, efficiency, etc.MGov influences improvement of e-government and requires some specific adaptation or rebuilding to mobile applications such as website design, layout, content, etc. The mobile communication is used as a complementary perspective to explain user acceptance of MGov services [5].MGov user base is comprised of all classes of people as it requires little technological knowledge [6]. MGov creates and/or extents the ability for remote citizens to accept public services and public information, as well as functioning to solve their everyday life problems within their municipality or even nationally. New mobile applications lead public servants as well as citizens to learn and innovate in order to participate in a public life.

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Section: Mobile Government For More Effective E-governmentmentioning

confidence: 99%

Upstream Social Marketing for Implementing Mobile Government

2019

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“…(Heeks & Bailur, 2007;Shareef et al, 2011;Al-Mamari et al, 2013). Αποτέλεσμα αυτής της πολυπλοκότητας είναι η ύπαρξη διαφορετικών ορισμών, τύπων-μορφών και σταδίων της ηλεκτρονικής διακυβέρνησης (Georgiadis & Stiakakis, 2010).…”

Section: η ηλεκτρονική διακυβέρνηση και η έρευνα για την αξιολόγηση τunclassified

Η Ηλεκτρονική Διακυβέρνηση Στη Διοίκηση Της Εκπαίδευσης: Ένα Μοντέλο Για Την Αξιολόγηση Των Ιστότοπων Των Διευθύνσεων Εκπαίδευσης Της Χώρας Ως Προς Τα Γενικά Τους Χαρακτηριστικά Και Τις Ηλεκτρονικές Τους Υπηρεσίες

Καζάκου¹,

Κουτρομάνος²

2017

ELRIE

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ΠερίληψηΗ παρούσα εργασία αφορά στην εφαρμογή της ηλεκτρονικής διακυβέρνησης στη διοίκηση της εκπαίδευσης. Σκοπός της είναι η περιγραφή και τεκμηρίωση της διαδικασίας σχεδιασμού ενός μοντέλου αξιολόγησης των ιστότοπων των Διευθύνσεων Πρωτοβάθμιας και Δευτεροβάθμιας Εκπαίδευσης της χώρας. Αυτό επιτυγχάνεται μέσω της ανασκόπησης της βιβλιογραφίας σχετικά με έρευνες που αξιολογούν την ηλεκτρονική διακυβέρνηση και που αξιοποιούν μοντέλα και θεωρίες αξιολόγησης ιστοσελίδων δημοσίων υπηρεσιών. Οι έρευνες δείχνουν ότι δεν υπάρχει μια ενιαία μεθοδολογία που να επιτρέπει συγκρίσιμες αξιολογήσεις, ούτε μια ενιαία λίστα δεικτών-μεταβλητών για την αξιολόγηση αυτών των ιστότοπων. Ως εκ τούτου διαμορφώθηκε ένα μοντέλο αξιολόγησης των ιστότοπων των Διευθύνσεων Εκπαίδευσης που εξετάζει δύο βασικά θέματα: την «Αξιολόγηση ιστοσελίδων» και την «Ηλεκτρονική διακυβέρνηση», με επιμέρους ζητήματα τα «Γενικά χαρακτηριστικά ευχρηστίας», το «Η-περιεχόμενο», τις «Η-υπηρεσίες» και την «Η-συμμετοχή». Το προτεινόμενο μοντέλο μπορεί να αποτελέσει το πρώτο βήμα για την διαμόρφωση ενός εξειδικευμένου καταλόγου οδηγιών για τη σχεδίαση, ανάπτυξη και διαχείριση των ιστότοπων κάθε υπηρεσίας του Υπουργείου Παιδείας, Έρευνας και Θρησκευμάτων. Λέξεις-κλειδιά:Ηλεκτρονική διακυβέρνηση, διοίκηση εκπαίδευσης, ιστότοποι, αξιολόγηση. AbstractThis paper refers to the implementation of e-government in the administration of education. The aim is to describe and document the planning process of an evaluation model for the Directorates of Primary and Secondary Education of the country. This is achieved through the literature review on studies that evaluate egovernment and use models and theories of websites evaluation. Findings from previous studies show that there is not a methodology that allows comparable ratings, nor a single list of indicators-variables for the assessment of these websites. Therefore, a model for evaluating websites of the Educational Directorates was formed. It considers two main issues: "Website Evaluation" and "E-government". Other individual issues are: "General characteristics of usability", "E-content", "E-services" and "E-participation". The proposed model can be a first step for the formation of a checklist of instructions for the design, development and management of websites at each service of the Greek Ministry of Education, Research and Religious Affairs.

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“…Fig. 1 shows four major domains of mGovernment: m-administration, m-communication, m-services and mdemocracy [3], [11], [13], [32]. mGovernment can be again classified into four types in terms of its interaction between entities.…”

Section: Overview On Mgovernmentmentioning

confidence: 99%

“…mGovernment can be again classified into four types in terms of its interaction between entities. These are mGovernment to citizen (mG2C), mGovernment to business (mG2B), mGovernment to employee (mG2E) and mGovernment to government (mG2G) [3], [13], [23].…”

Section: Overview On Mgovernmentmentioning

confidence: 99%

mGovernment Services and Adoption: Current Research and Future Direction

Hussain¹,

Imran²

2014

Creating Value for All Through IT

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Abstract. With the unprecedented growth of mobile technologies, governments of both developed and developing countries have started adopting mobile services in the form of m-government. While the vendors and practitioners are heavily engaged in this transformation, the scholarly world is lagging to keep pace with the progress and to provide clear theoretical guidance for successful adoption. This paper takes a stock of scholarly publications on m-government adoption since the year 2000 and reports findings and future directions based on meta-analysis of secondary data. The articles were classified into research themes, delivery mode, theory and methods. The paper identifies the dearth of scholarly work and calls for more in-depth work to make important contribution in this area.

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Extending an e-Government Service Measurement Framework to m-Governement Services

Cited by 19 publications

References 6 publications

Upstream Social Marketing for Implementing Mobile Government

Upstream Social Marketing for Implementing Mobile Government

mGovernment Services and Adoption: Current Research and Future Direction

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