Expressions of doubt and trust in online user reviews

Evans, Anthony M.; Stavrova, Olga; Rosenbusch, Hannes

doi:10.1016/j.chb.2020.106556

Cited by 31 publications

(15 citation statements)

References 31 publications

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“…This is noted by scientists and this is confirmed by mathematics [33]. This approach will allow to some extent eliminate the internal uncertainty associated with a large number of data sources, the anonymity of participants, and uncertainty of responsibilities [34], [35].…”

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confidence: 76%

State regulation of the IoT in the Russian Federation: Fundamentals and challenges

Zharova

Elin

2021

IJECE

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<span>The purpose of this section is to study the problems with implementing technical and legal regulations for the development of public administration functions in the Russian Federation when using the internet of things (IoT). The introduction is based on an analysis of regulatory legal acts and presents the main strategic directions for the development of public administration functions in the Russian federation when using IoT. State reports, scientific literature, a system of technical and legal regulation are analyzed, and the main problems of implementing the IoT that impede the achievement of effective public administration are studied. The Russian practice of using IoT in various economic areas is investigated. Based on an analysis of the mechanisms for ensuring data safety of information technology users in the Russian federation, problems were investigated, such as the collecting data through IoT, including publicly available personal data in order to profile human activities, and creating of a digital twin of a person. The social constraints for introducing distributed registry technologies are users' distrust in the field of data privacy protection and mathematical algorithms that are used to establish trust in a digital environment instead of trusted centralized intermediaries; these problems were also analyzed. The Russian approach was analyzed in comparison to European experience in this field. To ensure information security and the possibility of its distribution, the IoT is revealed.</span>

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confidence: 76%

State regulation of the IoT in the Russian Federation: Fundamentals and challenges

Zharova

Elin

2021

IJECE

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“…This is an advantage that the subjects get. Although sometimes there is a lack of trust (Evans, Stavrova, & Rosenbusch, 2021). In other studies mention that love is a psychological factor as motivation to establish close relationships with others (Burunat, 2019).…”

Section: Discussionmentioning

confidence: 99%

Together all the bad things will disappear, I find my partner: Phenomenology study of online dating

Afdilla

2021

ajcd

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The use of online dating applications has become a phenomenal social norm that is popular among the community of active social media users. Online dating activities are supported by the advancement of technology which resulted in an abundance of affordable smartphones, hence everybody can easily find and meet locals as well as foreigners, which eventually might establish a more serious relationship. This research aims to explore how an individual who is online dating addresses all the constraints and barriers the users experience and the motivation underlying the user in online dating to establish a relationship with the partner, which is certainly different from offline (classic) relationships. The research method used is a qualitative approach to the type of descriptive phenomenology. The number of subjects in this study was 8 people (3 men and 5 women), who had an online dating relationship with someone from abroad. The results showed that some couples chose to learn to understand the culture and their limitations in establishing the relationship. Besides, some subjects chose to learn the language of their partner and spending more time with their partner who had a regional time difference. The subjects had almost the same motivation in deciding to go for online dating. The fundamental thing that becomes a driver of an online dating relationship comes from the individual's owns’ desire to fulfill the needs of establishing a relationship with others to gain much-needed attention, love, care, and compassion.

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“…For example, in the domain of online consumer reviews, many readers are concerned about the possibility of fake positive reviews provided by bots or restaurant owners (Luca & Zervas, 2016). Given these concerns, readers are more likely to see doubtful (vs. confident) positive reviews as authentic, as fake reviewers are unlikely to express any uncertainty or reservations in their advice (Evans et al, 2021). Doubtful advice is also associated with increased trust and persuasion when it is unexpected; doubt is beneficial when it is shared by a trusted expert but not a novice (Karmarkar & Tormala, 2010).…”

Section: The Interpersonal Consequences Of Expressing Doubtmentioning

confidence: 99%

“…Our primary independent variable of interest was the extent to which comments contained doubtful versus confident language. Following the approach in Evans et al (2021), we measured doubt by combining scores from two LIWC dictionaries: tentativeness (example words: "maybe" and "perhaps"; M ¼ 2.70; SD ¼ 3.23) and certainty (example words: "always" and "never"; M ¼ 1.81; SD ¼ 3.15). These dictionaries measured the percentages of tentative and certain words in a document; for example, a tentative score of 5 indicates that 5% of the words in a text were related to the concept of tentativeness.…”

Section: Expressions Of Doubtmentioning

confidence: 99%

“…Doubt plays an important role in individual decision making (Moore & Healy, 2008) and interpersonal communication (Tenney et al, 2018). Previous research disagrees on whether expressing doubt has positive or negative consequences for social perception, with some studies showing that confident advisors are preferred to doubtful advisors (confidence heuristic; Price & Stone, 2004), and other studies showing the opposite (e.g., Evans et al, 2021). Our study results suggest that when it comes to online discussions, comments containing confident language enjoy more popularity, providing support for the confidence heuristic.…”

Section: The Social Consequences Of Expressing Doubtmentioning

confidence: 99%

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Expressions of Doubt in Online News Discussions

Evans

Stavrova

Rosenbusch

et al. 2021

Social Science Computer Review

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Online discussions about politics and current events play a growing role in public life, and they can foster positive outcomes (e.g., civic engagement and political participation) and negative outcomes (e.g., hostility and polarization). The present research examines how the use of doubtful (vs. confident) language influences behavior in online discussions of current events. We examine the effects of doubtful language on comment popularity (i.e., recommendations from other users) and the use of emotional language in subsequent replies. We examine data from 1.9 million user comments from the New York Times website. Comments containing doubtful language were less popular, receiving fewer user recommendations. Additionally, replies to doubtful comments were less emotional (containing fewer positive emotions and fewer negative emotions). These results suggest that although doubtful authors are less likely to be recommended by other users, they may play an important role in helping to foster civility in online discussions.

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Expressions of doubt and trust in online user reviews

Cited by 31 publications

References 31 publications

State regulation of the IoT in the Russian Federation: Fundamentals and challenges

State regulation of the IoT in the Russian Federation: Fundamentals and challenges

Together all the bad things will disappear, I find my partner: Phenomenology study of online dating

Expressions of Doubt in Online News Discussions

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