The 2016 Canadian Census highlighted that for the first time since records began, persons aged 65 and over outnumbered those aged 15 and under (Government of Canada SC. Historical Age Pyramid 2017). As the aging population has increased, there has been a growing trend for people to be cared for within their own homes. This has resulted in a change in the long-term care (LTC) population in care homes as such care is being accessed at a later stage when a person's cognitive and physical health are more likely to be precarious. Despite people staying in their homes longer, it has been estimated that by 2035, Canada will need 199,000 additional beds in long-term care facilities to accommodate this aging population (Gibbard R., 2017). Residents are moving into LTC homes with complex health conditions, require a high level of care, and for many of them, long-term care in this setting is palliative (General Practice Services Committee, British Columbia Ministry of Health, 2019). It was estimated that by 2020, 39% of residents would die in their LTC home each year (Menec et al., 2004; MacLean et al., 2000; Spector et al., 2000). While this trend impacts residents and their families, it also affects the stress of staff who are already challenged with caring for what is an unpredictable and complex care group (