Exploring Web users’ optimal flow experiences

Chen, Hsiang; Wigand, Rolf T.; Nilan, Michael S.

doi:10.1108/09593840010359473

Cited by 224 publications

(131 citation statements)

References 25 publications

(19 reference statements)

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“…Other functions include navigability (Neilsen, 2000;Palmer, 2002;Radosevich, 1997), communication utility (Li et al, 1999), responsiveness (Palmer, 2002), entertainment value (e.g. Chen et al, 2000;Eighmey, 1997;Goldsmith et al, 2001;Koufaris, 2002), convenience (e.g. Bhatnagar et al, 2000;Swaminathan et al, 1999;Szymanski and Hise, 2000), flow (e.g.…”

Section: Appeal Of Website Features: Past Studiesmentioning

confidence: 99%

Tailoring new websites to appeal to those most likely to shop online

2005

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This study extends the conventional wisdom concerning how a commercial website can be configured to attract online shoppers, and specifically, initial shoppers. Based on past research [Inform. Syst. Res. 13 (2002) 187] and theory [Diffusion of Innovations (1995)], a number of 'form' and 'substantive' website features were assessed as to their attractiveness to consumers of varying (a) Internet experience and (b) innovativeness. A self-administered survey was completed by a convenience sample of 363 residents of the US and Canada. A discriminant analysis confirms that two functions, generally representing form and substantive features, each discriminate between (a) high and low innovativeness (DF1) and (b) high and low Internet experience (DF2). Further, those with more Internet experience show a stronger preference for substantive features than do those with less experience. But high and low experience groups do not differ noticeably with regard to preference for form features. It was also found that, conversely, the more innovative shoppers reveal a stronger preference for form features. But high and low innovativeness groups do not differ appreciably in respect to desire for substantive features. This suggests the dynamics underlying the attraction of initial Internet users to particular shopping sites. Both theoretical and practical implications of the findings are discussed. q

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Section: Appeal Of Website Features: Past Studiesmentioning

confidence: 99%

Tailoring new websites to appeal to those most likely to shop online

2005

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“…One of the reasons for the beneficial effects of the access/use of Internet is the frequent experience of flow states whilst on-line. Chen, et al [20] provided evidence to suggest that usage of Internet facilitates flow, generating an enjoyable, absorbing experience with total involvement and concentration. Furthermore, the evidence consistently exposes the positive effect of Internet use on off-line community involvement.…”

Section: Introductionmentioning

confidence: 99%

Internet Access at Home and its Relationship to Well-being in Deprived Areas of London

Boniwell¹,

Osin

Renton³

2015

TOPSYJ

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Purpose:The existing studies of the association between Internet usage and well-being have produced contradictory results. This study explores the associations between Internet access at home and well-being, as well as other lifestyle variables. Design/methodology/approach: The study was done in a probability sample of 800 community-dwelling adults aged 16 and over in six most deprived areas of the Redbridge borough of London. Using face-to-face interviews, information on the demographics, lifestyle, Internet access at home, happiness, trait hope, and subjective health was obtained. Path analysis and structural equation modelling were used to investigate the associations between Internet access and well-being, controlling for demographic variables. Findings: Respondents with home Internet access had stronger social ties with friends and relatives, engaged in a wider repertoire of community creative activities and cultural events, and reported having higher social support. Controlling for demographic variables, Internet access at home was a weak but statistically significant predictor of happiness, agency, and absence of mental health problems. The effect of home Internet access on happiness was partially mediated by social ties. Research limitations/implications: The correlational nature of the study forbids making causal inferences. The data suggest that people with low socioeconomic status may derive wellbeing benefits from having access to information technology which can serve as an instrument for social integration. Originality/value: The data provide a demographic snapshot of the digital divide in one of the most deprived areas of London.

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“…Those people described the optimal experience as "the feeling when things were going well as an almost automatic, effortless, yet highly focused state of consciousness" (Csikszentmihalyi, 1991). According to Chen, Wig and Nilan (2000), flow is an optimal, extremely enjoyable experience when an individual engages in an activity with total involvement, concentration and enjoyment, and experiences an intrinsic interest and the sense of time distortion during his/her engagement. It is assumed that an individual engages in an activity because it is intrinsically rewarding.…”

Section: Flowmentioning

confidence: 99%

Domain of Fun in Information Systems

Kwon¹

2017

The Journal of Information Systems

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Exploring Web users’ optimal flow experiences

Cited by 224 publications

References 25 publications

Tailoring new websites to appeal to those most likely to shop online

Tailoring new websites to appeal to those most likely to shop online

Internet Access at Home and its Relationship to Well-being in Deprived Areas of London

Domain of Fun in Information Systems

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