Exploring views on design and service factors for improving housing development green space quality in Taiwan

Abstract

The objective of this study was to learn views from design teams, housing developers and users for housing development green space quality that could best enhance occupant well-being and real-estate value addition. Through literature review, 26 landscape design and service factors were identified and tested via a questionnaire survey conducted in Taiwan. Participants (N = 380) evaluated the importance level of the proposed factors with five-point Likert scale. Friedman Ranking Test and Kruskal-Wallis Test were used to analyse data. The results showed that ease of maintenance, regulation compliance and energy saving were the top factors for all participants. These are the economic advantage, bidder characteristics and environmental awareness concerns. Life cycle design and water retention and detention factors were evaluated as the critical factors from the potential housing developer and buyers. Green infrastructure connection and neighbourhood connection were ranked as very important factors for landscape architects. Landscape architects to practice with license and use LIM/BIM in project was particularly expected by the potential housing buyers with high importance level. The preliminary findings of this research can assist public housing agency and private developers for policy and decision making effectively in future housing development green space projects.

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

“…In addition, assurance is also can be used to measure employees' ability to demonstrate courteous behaviour, identification of the customers' curiosity, and identify customers' expectation [40]. Each service delivery process should have the excellent quality of assurance because it will be able to enhance confident and trustworthy level of customer [41].…”