Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives

Lee, Jung Chieh; Chen, Xueqing

doi:10.1108/ijbm-08-2021-0394

Cited by 87 publications

(80 citation statements)

References 112 publications

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“…It will also serve as an information repository for users' monthly work achievements, which can be retrieved anywhere and anytime. Recent research reports similar pilot testing of mobile applications for the banking sector (Lee & Chen, 2022;Shahid et al, 2022), government services (Ali, 2021;Desmal et al, 2021) and online newspapers (Zheng et al, 2021). They report appropriate, positive acceptance of mobile applications for these industries.…”

Section: Resultsmentioning

confidence: 95%

A FlexiWork App – An Innovative Way to Measure and Monitor Productivity while WFH for Academicians

Ramesh¹,

Subramaniam²,

Ramachandran³

et al. 2022

E-BPJ

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Academics need better workplace flexibility as their brains can never wholly switch off from work. Therefore, flexible working arrangements (FWA) are linked with enhanced productivity. This research proposes a self-monitoring tool using a mobile application. FlexiWork App is a self-monitoring application designed for an academic to self-measure the impact of workplace flexibility on productivity; and secondly, for the institution to monitor the academic's key performance indicator (KPI) achievement. Hence, this application will benefit both the academics and the university in monitoring the KPI of the staff. Keywords: Flexible Working, Productivity, Academic, Mobile Apps eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7i21.3711

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Section: Resultsmentioning

confidence: 95%

A FlexiWork App – An Innovative Way to Measure and Monitor Productivity while WFH for Academicians

Ramesh¹,

Subramaniam²,

Ramachandran³

et al. 2022

E-BPJ

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“…We conducted an additional analysis using the non-software industry samples (106 respondents from 46 teams) to examine whether the sample distribution affected the results. This supplementary analysis is possible since the sample size (106) is considered sufficient with the minimum sample size requirement of 60 and the rule of thumb of 10 cases per indicator (Lee and Chen 2022 ; Chin 1998 ) concerning the most complex variable, i.e., PD, which has 6 indicators in the model. According to Table 6 , the results showed that no difference exists in terms of the full sample group and non-software industry group, implying that the non-software industry samples do not skew the results of the full sample.…”

Section: Resultsmentioning

confidence: 99%

Motivating members’ involvement to effectually conduct collaborative software process tailoring

Lee

Chen

2022

Empir Software Eng

Self Cite

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Contemporary business and software environments are highly competitive and rapidly evolving, resulting in software projects that are highly customized and changeable during development. Therefore, software process tailoring (SPT) is important as software teams conduct SPT to adjust shared development processes and evolve the project to better meet unique and dynamic needs. SPT is a special type of teamwork in which members’ active participation and critical input are necessary for understanding and synthesizing various business and technical concerns that may be divergent and conflictual and then jointly identifying an integrated tailoring solution. In this context, this study examines members’ decisive and critical involvement in SPT and adopts a motivational perspective to explore how motivation can facilitate SPT performance. Specifically, we use empowerment theory to develop a model to theorize and examine how psychological empowerment (PE) in terms of meaningfulness, autonomy, potency, and impact motivates software teams to efficiently and effectively conduct SPT. The model also considers the power distance (PD) to understand how it functions in team-based critical thinking and decisional processes to energize team members’ participative effort. The investigation surveyed 102 software development teams and used partial least squares (PLS) to analyze the data. The results show that PE in terms of the four components has various influences on SPT performance and that PD has nonsignificant moderating effects. This study contributes to the software engineering literature by uncovering the contextual mechanism underlying the relationship between PE and PD in SPT. The limitations and possible extensions of this study are also outlined for future research.

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“…Overall, there are many applications of AI in banking services (Camacho et al. , 2022; Lee and Chen, 2022; Liu and Tao, 2022). As discussed earlier, banks have minimal dependence on technologies.…”

Section: Literature Reviewmentioning

confidence: 99%

AI-driven banking services: the next frontier for a personalised experience in the emerging market

Sheth

Jain

Roy

et al. 2022

IJBM

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PurposeArtificial intelligence (AI) is used by banking services primarily to automate systems; however, this ecosystem does not work in emerging markets because human intervention is needed, and there are concerns related to infrastructure. There is plenty of research on AI-mediated banking services, but the existing discussions are cumbersome, and studies on AI's service features in banking for emerging markets are limited. Furthermore, the ongoing discussions are centred on developed markets where automation in banking services is noteworthy and accepted. Through this paper, the authors emphasise the relevance of AI mediation in emerging markets and the possible role of strategising AI in banking services for personalised experiences.Design/methodology/approachThe authors' article followed an exploratory, inductive approach through in-depth interviews and thematic analysis. In total, 36 financial experts were interviewed, and the relevant perspectives were analysed to develop the research process and framework for a personalised banking experience.FindingsThe authors' paper introduced five key themes and presented those themes accordingly. The first theme details the importance of AI-mediated banking and the skills necessary for operational capacity. The second theme is on the relevance of AI-mediated banking awareness amongst users. The third is about channelling the importance of AI-driven interfaces through managers and employees. Fourth, the authors emphasised the relevance of human intervention due to users' demographic patterns. The fifth theme led to a discussion on personalised AI-mediated banking services.Research limitations/implicationsThe authors recommend that managers understand the relevance of quality service amongst users. The authors' paper discusses the relevance of AI and human intervention in banking services; however, the process for seamless, personalised banking experiences is not provided. Thus, this paper encourages managers to build a banking ecosystem that delivers a seamless banking experience through AI.Originality/valueThe authors' paper highlights the importance of human intervention in AI-driven banking by introducing personalised service experience elements and highlighting the role of customer experience in AI-driven banking services in emerging markets.

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Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives

Cited by 87 publications

References 112 publications

A FlexiWork App – An Innovative Way to Measure and Monitor Productivity while WFH for Academicians

A FlexiWork App – An Innovative Way to Measure and Monitor Productivity while WFH for Academicians

Motivating members’ involvement to effectually conduct collaborative software process tailoring

AI-driven banking services: the next frontier for a personalised experience in the emerging market

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