Exploring user satisfaction for e-learning systems via usage-based metrics and system usability scale analysis

Harrati, Nouzha; Bouchrika, Imed; Tari, Abdelkamel; Ladjailia, Ammar

doi:10.1016/j.chb.2016.03.051

Cited by 200 publications

(133 citation statements)

References 29 publications

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“…This validated questionnaire is highly reliable [17][18][19] to evaluate usability in different systems [16,20,21]. The total SyUS score ranges from 0 to 100, with scores higher than 68 considered to be satisfactory [19].…”

Section: Discussionmentioning

confidence: 99%

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Usability of a store and forward telehealth platform for diagnosis and management of oral mucosal lesions: a cross-sectional study (Preprint)

Gon�alves¹,

Martins²,

Martins³

et al. 2018

Preprint

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Background: Telediagnosis is a promising tool in situations of limited access to specialty care. Considering that, an oral health telediagnosis platform (EstomatoNet) was created in the state of Rio Grande do Sul, Brazil. EstomatoNet provides specialist support over a web-based platform to primary care dentists for diagnosis of oral lesions. Objective: To evaluate the usability of EstomatoNet and to identify user perceptions regarding their expectations and difficulties with the system. Methods: Sixteen dentists were selected for the study: 8 were frequent users of EstomatoNet and 8 were residents who had never used the Platform. To assess usability, participants were required to request telediagnosis support for a fictional case provided by the research team. During the process of uploading the information and sending the request, users were asked to "think out loud," expressing their perceptions. The session was observed by an examiner with remote access to the user's screen (via Skype). After the simulation, users completed the System Usability Scale (SyUS). Results:The mean SyUS score assigned by frequent users was 84.7±6.6, vs. 82.2±9.3 for residents (satisfactory usability: score above 68). The difference between the groups was not statistically significant (Student t test, P = .55). The inexperienced group took longer (347.1s±101.1) to complete the task than frequent users (252.8s±80.3), however the difference between the groups was not statistically significant (Student t test, P = .06). In their subjective evaluation, users suggested the inclusion of a field to add further information on outcomes and resolution of the case and changes in the position of the "Send" button to improve work flow. Conclusions:The present results indicate good usability of EstomatoNet. The Platform seems to meet the needs of users regardless of how experienced they are; nevertheless, a few minor changes in some steps would improve the tool.

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Section: Discussionmentioning

confidence: 99%

“…Study outcomes included the duration of the interaction, the perceptions expressed by participants regarding the Platform, and usability of the system according to the System Usability Scale (SyUS) [16]. This validated questionnaire is highly reliable [17][18][19] to evaluate usability in different systems [16,20,21].…”

Section: Discussionmentioning

confidence: 99%

Usability of a store and forward telehealth platform for diagnosis and management of oral mucosal lesions: a cross-sectional study (Preprint)

Gon�alves¹,

Martins²,

Martins³

et al. 2018

Preprint

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“…A positive UX is important for LMSs, playing a vital role in the acceptance, satisfaction and efficiency of educational institutions [Harrati et al 2016]. Despite its importance, there are few studies regarding the UX evaluation of LMSs [Zaharias and Pappas 2016].…”

Section: Ux Evaluation Of Lmssmentioning

confidence: 99%

“…Powerful platforms, called Learning Management Systems (LMSs), have been adopted to support the teaching and learning processes. As the number of universities which use LMSs grows, researches in terms of principles related to human computer interaction, such as User eXperience (UX), have attracted considerable interest [Harrati et al 2016].…”

Section: Introductionmentioning

confidence: 99%

Are Generic UX Evaluation Techniques Enough? A study on the UX Evaluation of the Edmodo Learning Management System

Nakamura

Marques

Rivero³

et al. 2017

Anais Do XXVIII Simpósio Brasileiro De Informática Na Educação (SBIE 2017)

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“…To specify the scale dimensions, terms, backgrounds, theoretical attitudes, and various concepts in E-leaning field. E-learning environment satisfaction, were accessed, and to benefit from some literature reviews included used tools and measurements (Chang, 2011;Harrati, Bouchrika, Tari, & Ladjailia, 2016;Harvey, Parahoo, & Santally, 2017;Raspopovic & Jankulovic, 2017;Violante & Vezzetti, 2015;Virtanen et al, 2017;Wu, Tennyson & Hsia, 2010). This scale enrolled 36 phrases presented in 5 dimensions: The facility of using the systems, System functions, Interactions, Feedback provision synchronism, Overall satisfaction with learning environment.…”

Section: E-learning Environment Satisfaction Scalementioning

confidence: 99%

The Impact of Interaction between Timing of Feedback Provision in Distance E-Learning and Learning Styles on achieving Learning Outcomes among Arab Open University Students

Afify

2018

EURASIA J MATH SCI T

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The present study aims to identify the impact of interaction between timing of providing feedback and technologies delivered in E-Learning environments (Immediate -Delayed) & interaction with learning style (Active -Reflective) on developing the design and production skills of educational e-blogging; and satisfaction with e-learning environment. The sample consisted of (67) students from the Arab Open University, Kingdom of Saudi Arabia, Dammam Branch. The participants were divided into four experimental groups according to the design Factorial (2 × 2): Group 1: (19) students with active learning style provided with immediate feedback; Group 2: (17) students with active learning style provided with delayed feedback; Group 3: (15) reflective students provided with immediate feedback; Group 4: (16) reflective students provided with delayed feedback. The tools include observation card, satisfaction scale with e-learning environment and learning style scale. The results showed statistically significant differences between the mean scores of the experimental groups, which received immediate feedback in acquiring the design and production skills of blogging and satisfaction with e-learning environment. The results also showed that students with active learning style were superior in their performance on each of the performance practical skills for the design and production of blogs and satisfaction with e-learning environment.

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Exploring user satisfaction for e-learning systems via usage-based metrics and system usability scale analysis

Cited by 200 publications

References 29 publications

Usability of a store and forward telehealth platform for diagnosis and management of oral mucosal lesions: a cross-sectional study (Preprint)

Usability of a store and forward telehealth platform for diagnosis and management of oral mucosal lesions: a cross-sectional study (Preprint)

Are Generic UX Evaluation Techniques Enough? A study on the UX Evaluation of the Edmodo Learning Management System

The Impact of Interaction between Timing of Feedback Provision in Distance E-Learning and Learning Styles on achieving Learning Outcomes among Arab Open University Students

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