Exploring Types, Sources and Resolution of Communication Conflicts at the Workplace in Pakistan- A Qualitative Study

Abstract

Occurring communication Conflict among employees at any workplace is a natural phenomenon. The concern, however, arises when the conflict entails into a destructive consequence rather than into a constructive one. This paper, therefore, intends to investigate the existence, types, sources and resolution of communication conflicts at the workplace in the developing sector in Pakistan. A qualitative research approach was used for the study. The data for the study, therefore, emerged from library research and the structured interviews taken from the eighteen employees belonging to the three development organizations namely CMDO, Read Foundation and ICMC from the area of Peshawar and Islamabad of Pakistan. The research used a purposeful sampling to derive sample for the study. Interviews were transcribed and analyzed through thematic analysis. The findings from this study show significant implications in conflict types and their resolution among employees in the developing organizations. In the light of findings of this study, it is crucial for the organizations to have some resolution mechanism and accountability at the workplace for the well-being of employees and organizations.