Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior

Tajeddini, Kayhan; Rasoolimanesh, S. Mostafa; Gamage, Thilini Chathurika; Martín, Emma

doi:10.1016/j.ijhm.2021.102950

Cited by 63 publications

(65 citation statements)

References 159 publications

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“…Overall, the star-rating of a hotel appears to be a source of customer expectations that impacts perceptions of the actual service provided by the hotel ( Huang et al, 2018 ; Israeli, 2002 ; Serrano et al, 2014 ). The present work thus establishes the importance of the official star-rating of a hotel as a signal of overall hotel service quality, and a key driver of customer satisfaction (during stay; Malik et al, 2020 ; Sozen and O’Neill, 2020 ; Tajeddini et al, 2021 ).…”

Section: Theoretical Contributionssupporting

confidence: 55%

The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences

Tiwari

Mishra

2023

Journal of Retailing and Consumer Services

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Section: Theoretical Contributionssupporting

confidence: 55%

The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences

Tiwari

Mishra

2023

Journal of Retailing and Consumer Services

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“…A number of studies to date have extended the TPB to various contexts, including tourism and hospitality. Some examples include leisure activities [28], destination choice [29,30], festival visits [31], tourism information adoption (e.g., [32]), lodging [33], tourists' civilized behaviors [34] and environmental behaviors [24,35]. In the context of service, Shaaban and Maherr [36] have applied the TPB to predict the use of public transportation services.…”

Section: Theory Of Planned Behaviormentioning

confidence: 99%

The Role of Perceived Quality on High-Speed Railway Tourists’ Behavioral Intention: An Application of the Extended Theory of Planned Behavior

et al. 2021

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Since the COVID-19 pandemic, airlines worldwide have enforced strict travel restrictions, driving passengers to seek alternative transportations such as High-Speed Railway (HSR). Nevertheless, the current understanding of HSR travelers’ behavior is scarce. Moreover, despite the extensive application of the Theory of Planned Behavior (TPB) to explain and predict patrons and tourists’ behavior in the tourism and hospitality context, little research has employed this theory to examine HSR travelers’ processes in making travelling decisions. This study developed a research model by integrating perceived quality into the TPB and examined the relation between HSR passengers’ service quality and intention to travel in the future and the mediating effect of TPB attributes. It is found that perceived train service quality and perceived travel quality have a significant influence on the TPB attributes, which further influence HSR travelers’ travel intention. This study contributes practical implications to destinations and the travel industry that they might attract visitors by marketing the corresponding HSR train service quality and travel experience quality. This also provides recovery guidelines for the transportation and travel industry after the COVID-19 pandemic.

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“…Tourism is related to development, as the rising number of new destinations indicates, thus its role in socio-economic advancement is multifold ( The World Bank, 2019 ; Zaman et al, 2021 ). Owing to its immense potential and contribution to socio-economic development, in the last decade, tourism literature encompassed studies on the visit and revisit intention of tourists ( Tajeddini et al, 2021 ). Intention to visit play a key role in the growth and sustainability of tourism ( Ngoc and Trinh, 2015 ).…”

Section: Introductionmentioning

confidence: 99%

Energizing Intention to Visit Rural Destinations: How Social Media Disposition and Social Media Use Boost Tourism Through Information Publicity

Shang¹,

Mehmood

Iftikhar

et al. 2021

Front. Psychol.

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This study aimed to examine the impact of information publicity on the intention of tourists to visit rural destinations in developing countries. Based on the theory of planned behavior (TPB), we examined the indirect effect of information publicity on intention to visit via subjective norms and further investigated the moderating effect of social media disposition and social media use. The study used data from a time-lagged design with three waves which supported the hypothesized model. The findings revealed that information publicity has an influence on the intention of tourists to visit through the mediating effect of subjective norms. Moreover, the social media disposition strengthened the relationship between information publicity and subjective norms. Furthermore, social media use positively moderated the relationship between subjective norms and intention to visit. Besides the core TPB constructs, the added variables indeed exerted a substantial impact on the visit intention of tourists. The study contributed to the tourism-related literature on social media and the practical implications were discussed.

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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior

Cited by 63 publications

References 159 publications

The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences

The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences

The Role of Perceived Quality on High-Speed Railway Tourists’ Behavioral Intention: An Application of the Extended Theory of Planned Behavior

Energizing Intention to Visit Rural Destinations: How Social Media Disposition and Social Media Use Boost Tourism Through Information Publicity

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