Abstract:The success of IS change implementation on the operational level is surrounded by challenges that mainly concern cross‐departmental management and people issues involved in the implementation process. Different organizational departments are entrained to different temporal structures that shape the temporal context of business and IT (B‐IT) communication. Through reflexive thematic analysis, and semi‐structured interviews with 32 business and IT professionals from 7 banking and 2 telecom corporations in North … Show more
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