Exploring the role of a serious game in developing competencies in higher tourism education

Almeida, Fernando; Buzády, Zoltán; Ferro, Ana

doi:10.1016/j.jhlste.2021.100347

Cited by 7 publications

(4 citation statements)

References 35 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Contrary to the findings of (Almeida et al, 2021); just four main educational institutions in Lao PDR are specializing solely in tourism and hotel management. Given that visitors are pouring into the country but its educational infrastructure does not match a corresponding quantitative expansion in the number of tourism-hospitality workers to be trained, we can only look at this as a potential source of woe.…”

Section: Concepts Of Personnel Competency In the Tourism Industrycontrasting

confidence: 67%

Business Partnerships, Personnel Competency, and Marketing Strategies Influencing the Success of Tourism Business Operations in Thailand

POTJANAJARUWIT,

KLAYSUNG,

SUKAVEJWORAKIT

2024

GTG

View full text Add to dashboard Cite

In this study, an attempt has been made to examine factors affecting the success of various types of tourism business in Thailand. A total of 100 copies of the questionnaires were given to operators and managers engaged in tourist businesses in Thailand. These respondents were chosen by Proportionate Random Sampling-a method that ensures an unbiased cross-section from every section of society. The statistical methods used in data analysis include percentage calculation ; determining a mean value for all readings ; assessing standard deviation; analysing frequencies and multiple regression analysis. Entrepreneurs in Thailand's tourism industry have indicated that for the success of their operations marketing strategy, personnel competency, and business partnerships are the most important factors. When the study carried out the hypothesis tests it showed that price, place, and product (the 4Ps of marketing mix) location, and physical surroundings on one hand skills of human resource management to bring employees together while business partnership are positively correlated with success in operating a tourism business statistically.

show abstract

Section: Concepts Of Personnel Competency In the Tourism Industrycontrasting

confidence: 67%

Business Partnerships, Personnel Competency, and Marketing Strategies Influencing the Success of Tourism Business Operations in Thailand

POTJANAJARUWIT,

KLAYSUNG,

SUKAVEJWORAKIT

2024

GTG

View full text Add to dashboard Cite

show abstract

“…Groover and Gotian (2020) claimed that a successful leader should be equipped with the five power skills of teamwork, communication, commitment and reliability, adaptability and open-mindedness and empathy. In their investigation of the employability of low-level employees in the service industry, Almeida et al . (2021) found the critical power skill criteria to be conflict management, emotional intelligence, teamwork management and time management.…”

Section: Literature Reviewmentioning

confidence: 99%

“…However, with the ever-changing consumer preferences and the emergence of innovative operation models, management strategies and modern technologies, the decisive indicators of competency may be different from those used in the past. Prior research has divided the qualities essential for hotel workforce employability into the dimensions of power skills (Almeida et al ., 2021; Sreehari, 2021), hard skills (Adeyinka-Ojo, 2018; Egbide et al ., 2022) and personality traits (İnanır, 2022; İnanır and Ucar, 2019). It is also thought that the acceleration of the processes of automatization and smartization could help to ease the labor shortage crisis in the hospitality industry (Morosan and Bowen, 2022).…”

Section: Introductionmentioning

confidence: 99%

Developing an assessment framework of smartized upscale hotel workforce employability from the practitioners' perspective

Fang,

Liou

2024

JHTI

View full text Add to dashboard Cite

PurposeWorkforce insufficiencies can impair firms' competitiveness in the hospitality industry. The problem of finding suitably trained employees has been aggravated by changes in consumer preferences, and the development of advanced technologies has led to the ‘smartization’ of upscale hotels. The consequent updating of business models means that decisive indicators of worker competence and employability are different from those applied previously. Thus, the aim of this study is to develop an indicator framework for assessing workforce employability with consideration of competence with artificial intelligence (AI) applications.Design/methodology/approachThe initial indicators for the framework are obtained based on an intensive review of the relevant literature and roundtable meetings with academics and practitioners. The Delphi method is used to collect the data, and a hybrid fuzzy approach, which combines the modified Z-number and modified trapezoidal fuzzy number set techniques, is applied to quantify the information originating from the experts’ judgments. The interquartile range approach is applied to optimize the validity of the indicators.FindingsThe assessment framework is applied to evaluate workforce employability at an upscale hotel from the perspective of hotel executives. The capability of the workforce for the adoption of advanced technologies, including familiarity with AI, are considered.Originality/valueThe contributions of this research involve the identification of an updated list of determinants for the evaluation of workforce employability for hotels in today’s world, highlighting the value of AI applications to help ameliorate labor shortage problems. The results should benefit practitioners, allowing them to improve the efficiency of their operations, services and management practices, leading to sustainability and competitiveness in the upscale hotel industry.

show abstract

“…In this regard, serious games, game-based learning, and gamification have been proved to be effective in helping students accomplish learning objectives and in affecting motivation and behavior [8,9] by engaging them in the narrative of the game or by challenging them as players [10]. Game-based learning is widely used in tourism studies [11][12][13]. It is applied to learning areas such as cultural tourism [14] or natural tourism [15], and in learning strategic management techniques such as tourism marketing [14,16] or destination management.…”

Section: Introductionmentioning

confidence: 99%

Enhancing Learning in Tourism Education by Combining Learning by Doing and Team Coaching

2022

View full text Add to dashboard Cite

Learning by doing (LBD) and team coaching are experiential learning methods that can be used to enhance the depth of learning, motivation, and engagement in tourism education. This study explores the combined use of the two methodologies and reports on the experience of 42 students who participated in a practical case dealing with the strategic planning for sustainable tourism in a small town in Spain as a part of their undergraduate tourism education. The results obtained after the project evaluation confirm that LBD combined with team coaching is considered a valuable strategy for enhancing learning. Regarding the LBD method, students especially valued the opportunity to work within professional realities and exchange ideas with their classmates. Participants perceived team coaching as a valuable tool for enhancing team performance, communication, self-awareness (and that of others), conflict management, and problem-solving during project development. Professors and agents from public institutions involved in the project reported that students’ proposals were highly applicable and close to reality, and they agreed that the combination of LBD and team coaching improved the quality of the course assignments.

show abstract

Exploring the role of a serious game in developing competencies in higher tourism education

Cited by 7 publications

References 35 publications

Business Partnerships, Personnel Competency, and Marketing Strategies Influencing the Success of Tourism Business Operations in Thailand

Business Partnerships, Personnel Competency, and Marketing Strategies Influencing the Success of Tourism Business Operations in Thailand

Developing an assessment framework of smartized upscale hotel workforce employability from the practitioners' perspective

Enhancing Learning in Tourism Education by Combining Learning by Doing and Team Coaching

Contact Info

Product

Resources

About