Exploring the relationship between information technology and business process reengineering

Attaran, Mohsen

doi:10.1016/s0378-7206(03)00098-3

Cited by 252 publications

(203 citation statements)

References 16 publications

Supporting

Mentioning

175

Contrasting

Unclassified

Order By: Relevance

“…is warranted. BPM and ICT have a recursive relationship (Attaran, 2004;Davenport & Short, 1990), hence, development of organisational BPM skills are as important as ICT skills; however they were rarely discussed in the current literature. We propose that an investigation on the following; 'How does training in BPM skills improve BPM success in Public sector organisations?'…”

Section: Csf Of Bpm In Public Sectormentioning

confidence: 99%

Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

Syed

Bandara

French

et al. 2018

AJIS

View full text Add to dashboard Cite

The continuously evolving and dynamic social, economic, political environments and public pressures demand governments to deliver effective and efficient public services. In the quest for meeting these demands, governments respond by designing extensive reforms and performance objectives to improve the efficiency and responsiveness of their agencies. Many governments have adopted Business Process Management (BPM) as a strategy to achieve these reforms. However, the successful implementation of BPM initiatives has been a challenging task for agencies responsible for these initiatives, with many projects not reaching completion or not achieving the intended outcomes. This paper reports the results of a systematic literature review on critical success factors (CSFs) related to BPM projects in the public sector. We analysed 31 papers in this review covering both the developed and developing country contexts, sourced from refereed and peer reviewed journals. A quasi-deductive approach was applied for the qualitative data analysis using NVivo 10 software. This resulted in the synthesis and identification of 14 critical success factors of BPM in the public sector, each defined and described in detail with specific attention to the sub-factors mentioned within the literature. Any differences between developed and developing country contexts were sought for, and the observations critically analysed. We propose a series of research questions, designed to support the progression of BPM in the public sector of developed as well as developing countries.

show abstract

Section: Csf Of Bpm In Public Sectormentioning

confidence: 99%

Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

Syed

Bandara

French

et al. 2018

AJIS

View full text Add to dashboard Cite

show abstract

“…' Whitman & Gibson (1997) note that the need for fundamental redesign has increased with the rate of change in the business environment. Attaran (2004) asserts that the implementation of reengineering is not a free-form exercise, but requires specific steps to be performed in a particular order.…”

Section: Literature Reviewmentioning

confidence: 99%

Critical Factors and Benefits in the Implementation of Customer Relationship Management

Chang

2007

Total Quality Management & Business Excellence

View full text Add to dashboard Cite

In competitive consumer markets, building and maintaining a good relationship with customers is essential to long-term business survival. Currently, firms are applying Customer Relationship Management (CRM) to facilitate the maintenance of this relationship. This investigation applies interview survey methods to explore the relationship between Business Process Reengineering (BPR), Organizational Learning, Relationship Quality, and Organizational Performance in the implementation of a CRM system. Among these factors, BPR and Organizational Learning are the first steps in the construction of CRM. BPR involves staff reward and training, organizational structure, and information technology tools. Organizational learning involves commitment to learning, shared visions and open-mindedness. Relationship Quality involves trust, satisfaction and commitment, which are intended to be increased by the implementation. The Balanced Scorecard approach is applied to the measurement of Organizational Performance, involving the internal business process, learning and growth, customer, and financial performance perspectives. Overall, the study supports the proposition relationship between the four perspectives. The actual implementation of CRM is believed by the respondents to contribute to an improvement in relationship quality and organizational performance, and the consensus is that implementation of a CRM system should be preceded by BPR and organizational learning.

show abstract

“…For another IT can also perform as an implementer after business process reengineering has been completed to support organizational operation process to generate positive economic outcome. At this moment, automation technologies aligning with new business process enhance the manufacturing efficiency [54].…”

Section: Appropriation Of Technologymentioning

confidence: 99%

An Exploration of the Interaction Between Bim Technology and the Business Process of a Construction Organization in Bim Implementation

Chen¹,

Liu²,

Hua³

2017

WIT Transactions on the Built Environment

View full text Add to dashboard Cite

Building information modelling (BIM) has been considered as a possible solution to common problems in the construction industry, e.g., rework and slow delivery, and also an innovative resource providing potential competitive advantage for construction organizations. However, the adoption of BIM in a construction organization cannot always guarantee the anticipative positive value for the organization. Whether the structure of BIM technology fits the business process of a construction organization during BIM implementation plays an important role in IT-business-value creation, especially at the process level. Therefore, this research aims at exploring how the interaction between BIM technology and the business process of a construction organization can create IT business value at the process level. Based on an adaptive structuration theory, a conceptual framework is developed to fulfill the research aim. There are two parts in the conceptual framework: i) process-technology fit between the structure of BIM technology and the business process of a construction organization influences process-level IT business value through appropriation of BIM technology, and ii) a dynamic interaction cycle of appropriation of BIM technology, business process reengineering and process-technology fit.

show abstract

Exploring the relationship between information technology and business process reengineering

Cited by 252 publications

References 16 publications

Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

Critical Factors and Benefits in the Implementation of Customer Relationship Management

An Exploration of the Interaction Between Bim Technology and the Business Process of a Construction Organization in Bim Implementation

Contact Info

Product

Resources

About