Exploring the Needs and Expectations of International Students towards The National University of Malaysia (UKM)

Abstract

This study demonstrates main reasons for choosing The National University of Malaysia (UKM) by internationalstudents and their needs and expectations toward the University. The study also shows the obstacles faced bythose students and their satisfaction towards UKM. A total of 108 questionnaires were distributed in the maincampus to the respondents who came from ten diffident countries. The main reasons for choosing UKM were itshigh ranking, reasonable tuition fees, faculty, programmes, and lecturers respectively. The results revealed thatthe main obstacles faced international students were tough visa procedures, improper hostels, social isolation anddiscrimination, and bureaucracy. Both the facilities and services of UKM and the studying approach have met theexpectations satisfaction of international students. Yet, both social relationship and participation in activities andliving conditions in UKM hostels have disappointed international students and did not meet their satisfaction. This study suggested that UKM should establish counselling unit and organise regular meetings to listen to the problems and suggestions of those students. Volunteer and pre-enrolment activities should be organised to introduce the Malaysian culture and gather international students with their local peer. Moreover, international students should be provided upon their arrival to UKM by hostels that combine proper conditions of living at a reasonable price.

The Influence of Online Distance Learning and Digital Skills on Digital Literacy Among University Students Post Covid-19

“…Identifying the needs, expectations, and difficulties faced by students allows their universities to serve them better and gain satisfaction. Thus, will help the universities and their students have interchangeability and mutual benefits (Arandas, Ling & Sannusi 2019).…”