2013
DOI: 10.1016/j.enpol.2012.10.038
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Exploring the link between products and services in low-income markets—Evidence from solar home systems

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Cited by 86 publications
(43 citation statements)
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“…A challenge for SHS Users is to not make the final decision on the usefulness/uselessness of the SHS before the operation has been understood and optimized. The challenge for the SHS implementer may be to Professional system maintenance is obligatory for more than one year after the installation [35]. User training and system maintenance could go hand-in-hand on the one occasion.…”
Section: Diffusion Of Innovation Researchmentioning
confidence: 99%
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“…A challenge for SHS Users is to not make the final decision on the usefulness/uselessness of the SHS before the operation has been understood and optimized. The challenge for the SHS implementer may be to Professional system maintenance is obligatory for more than one year after the installation [35]. User training and system maintenance could go hand-in-hand on the one occasion.…”
Section: Diffusion Of Innovation Researchmentioning
confidence: 99%
“…Therefore, over a long period of time, multiple authors have recommended financing schemes for SHSs [15,35,36].…”
Section: Diffusion Of Innovation Researchmentioning
confidence: 99%
“…Many authors consider that ensuring the sustainability of PV systems in DC's rural areas stands for socio-cultural, rather than technological challenges [9,31,107,108,111,188]. For an energy system to be sustainable, it needs to be socially accepted, which implies the active participation and engagement of the community aimed at enhancing the accountability of the project [40,47,50,56,60,189,190].…”
Section: Social Acceptancementioning
confidence: 99%
“…There is now a large and growing literature illustrating the very different forms of effective service networks that have developed serving SHS programmes in different country and regional contexts (some involving standalone developments by individual companies and others involving different levels of collaboration with local/national government actors and/or other intermediaries such as banks), as well as many examples of the problems caused by poor after sales service and customer relations (Friebe et al 2013;Harish et al 2013;Kebede et al 2014). Establishing a relationship of trust between the end-user and the after-sales service provider is of critical importance, as when a failure inevitably occurs, the end-user must feel comfortable asking for assistance or the system will remain out of service indefinitely.…”
Section: Maintenancementioning
confidence: 99%