Exploring the Influence of Smart Product Service Systems on Enterprise Competitive Advantage from the Perspective of Value Creation

Abstract

With the continuous development of information and communication technology, the development of smart product service systems (smart PSS) has become a crucial approach for enterprises to establish a competitive advantage. However, there is still a lack of clarity regarding the impact process of smart PSS on competitive advantage. This paper aims to explore the impact mechanism of smart PSS on competitive advantage from the perspective of value creation, using an intelligent connected vehicle supplier as a case study. The findings reveal that the composition of smart PSS, including smart technology, smart products, and smart services, influences competitive advantage through the value creation process, which involves relationship construction, relationship operation, and value release. Under the smart PSS environment, changes occur in subject relationships, resources, and key elements. In the context of smart PSS, deep cooperation between enterprises and partners focuses on ecological advantages, while general cooperation emphasizes benefit advantages. This research provides valuable insights into the impact of smart PSS composition on competitive advantage and offers reference values for organizations to establish competitive advantage objectives.

Construction of Digital Transformation Capability of Manufacturing Enterprises: Qualitative Meta-Analysis Based on Current Research

“…Classification is the process of further abstracting the coding results. According to the research [50], the number of classification categories is reduced in order to obtain more abstract classification results, as shown in Table 2. According to the similarities and differences, the contents of the first-order coding are distinguished, clustered according to different topics, and then these categories are described, thus obtaining the second-order topics in Table 2.…”