Abstract:This study investigated user needs and expectations in relation to the 28 persuasive features of the PSD model. It adopted the Kano's model of customer needs and expectations to examine perceive user satisfaction or dissatisfaction levels of the various system features on e-commerce websites. The findings provide guidelines for designing e-commerce platforms and website that seek to employ persuasive strategies to enhance user experience. It was observed that persuasive system features do not consistently affe… Show more
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