Exploring the Impact of Emotional and Spiritual Intelligence on Job Satisfaction and Turnover Intention

Abstract

Purpose- Several critical factors contribute to employees' satisfaction or an attempt to stay with an organization. This paper aimed to explore the impact of emotional and spiritual intelligence on job satisfaction and turnover intention among employees in the telecommunication companies in Ghana. Design/Methodology- A cross-section research design approach was adopted. A questionnaire was used to gather data from employees in MTN, Vodafone, and Airtel-Tigo in the Kumasi Metropolis Ghana through a simple random sampling approach. Statistical Package for Social Sciences (version 26) was to process data into tables and figures to help us undertake the descriptive, correlation, and multiple regression analysis. Findings- The study results indicate that emotional intelligence positively influences the job satisfaction and turnover intentions of employees. Spiritual Intelligence was found to influence job satisfaction positively but had a negative impact on the turnover intention of employees in mobile telecommunication companies. Practical Implications- The findings highlight the relevance of emotional and spiritual intelligence in promoting job satisfaction and turnover intention relative to emotional intelligence specifically. Furthermore, it would aid organizations in the sector with a huge workforce and large customer base to critically assess issues relating to emotional and spiritual intelligence to enhance job satisfaction and minimize the intent to leave the organization.

Emotional Intelligence’s Role on Turnover Intention through Job Satisfaction as a Mediating Variable

“…The more emotional intelligence increases, the job satisfaction will increase. This is in line with the findings of Zulaikha & Parmin (2019), Rahmawati (2022), Korankye and Amakyewaa (2021), which explain that emotional intelligence has a positive and significant effect on job satisfaction.…”

Investigating the Factors Influencing Turnover Intentions in the Nigerian Banking Sector

“…It is not the cash or the incidental advantages yet the emotions and feelings employees get from their work (Bachri & Solekah, 2021;Spector, 1985). In contrast, the turnover intention is characterised as the intention of workers to find employment elsewhere (Alola, Olugbade, Avci & Ozturen, 2019;Korankye & Amakyewaa, 2021). A study conducted by Akinwale and George (2020) with a few selected Nigerian banks, such as Access, UBA, and GTB in Nigeria, found that job satisfaction promotes the intention to leave among lower employees working in the banks.…”

Spiritual intelligence and teachers' intention to quit: the mechanism roles of sanctification of work and job satisfaction

“…A cursory search on the predictive role of SI on TI shows that two research evidences exist (Korankye and Amakyewaa, 2021; Ghaderzadeh, 2020) and both reveal significant predictive effect. This study contributes to the debate by proposing mechanisms that demonstrate how SI predicts TI through sanctification of work (SoW) and job satisfaction (JS).…”