Exploring the Health Care Services Satisfaction of the Patients Regarding Hospitalizations at Different Hospitals of District Layyah in Punjab Pakistan

Abstract

Patient satisfaction is an essential measure in providing care and effectiveness of the healthcare system. Quality care and quality facilities are the prior indicators of the health care system, which ultimately raises the level of patient satisfaction during hospitalization. Objective: To assess and explore the factors affecting the level of satisfaction of the adult patient regarding nursing care during hospitalization. Methods: Mixed methodology was used i.e., cross sectional and descriptive exploratory methods. Questionnaire was distributed to the participants through email and face to face interview were conducted after the confirmation of their consent for the interview. Quantitative data were analyzed using the SPSS Software and qualitative results were written using computer assisted software NVIVO-12. Results: Quantitative study results were 5.61% satisfactions regarding nursing care. Qualitative exploration about factors which were influencing the level of satisfaction of the adult patient were lacking attention, limited knowledge, unhealthy environment, overcrowding and noise and apathy. Conclusions: Participants’ suggestive words were to develop satisfaction levels by overcoming these obstacles. This study underscores the need for interventions to address these factors and enhance patient satisfaction with nursing care in tertiary care hospitals in South Punjab, Pakistan.