“…Brand experience relates to sensations, feelings, cognitions and behavioural responses evoked by brand-related stimuli, made up of a brand's design and identity, packaging, communications and environment (Brakus et al, 2009). Previous studies have applied sentiment analysis to online reputation management (Olaleye et al, 2018), to improve energy sector-related decision-making (Nuortimo and Harkonen, 2019), and to analyse the media image of different technologies (Nuortimo et al, 2017) to give some examples. The related data-driven analytics and decision-making have also been discussed (Krishen and Petrescu, 2019).…”